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Geisinger
Phone: 800-275-6401
 
 
 

Patients and Visitors

Just Ask
If you have questions about your healthcare, the features in your room or the services at the hospital, just ask your physician, nurse or any member of the Geisinger Community Medical Center (GCMC) staff. We are here to make sure your experience is one of kindness and compassion, of listening and responding. We know it's hard to be away from home. That's why everyone - from our medical and nursing staff to our food service and housekeeping employees - is here to serve you.

Admission: Registration Hours
Monday - Friday: 5 a.m.-7:30 p.m.
Saturday: 7 a.m.-3 p.m.
Sunday and holidays: Closed

Billing and Insurance
Geisinger physicians accept most major health insurance plans. Check to be certain we accept yours. Patients are responsible for determining services covered by their insurance providers and securing any necessary precertification. If you have questions about a bill you receive from Geisinger Community Medical Center, call us at 800-640-4206.

If you require financial assistance, review the following resources:

Cashier's Office Hours
Monday - Friday: 8 a.m.-4:30 p.m.
Saturday, Sunday and holidays: Closed

Discharge
A discharge order will be written by your doctor, and you will receive instructions about how to care for yourself when you go home. Ask questions to be sure you understand everything. Social service representatives and case managers are available to help patients and families cope with changes in their lives brought on by illness and injury and to assist with the concerns of hospitalization and discharge. They can also aid in locating services in the community that may be able to provide help. If you or your family would like to talk with a social worker or case manager, ask your physician or nurse to contact a member of the department.

Identification Bracelet
At Geisinger, your safety and security are one of our highest priorities. That's why we issue identification bracelets (placed on your wrist when you are admitted) and check them throughout your stay.

MyGeisinger
MyGeisinger helps you to meet your healthcare needs quickly and conveniently by providing a secure, confidential and efficient way to view your health information anywhere you have Internet access.

With MyGeisinger, you can:

  • Schedule appointments with your Geisinger primary care and women's health providers
  • Check and graph your lab results
  • Calculate your out-of-pocket expenses with MyEstimate
  • Refill/renew your prescriptions
  • Communicate with your Geisinger doctor's office
  • Pay your bill

For more information or to sign up, visit MyGeisinger today.

To speak to a scheduling specialist, call 800-275-6401. Physicians may call 800-332-8901 to refer patients.

Nutrition and Food Services
Our registered dietitians and the Geisinger Center for Nutrition and Weight Management strive to meet your nutritional needs while balancing any restrictions you may have during your stay. You may not always feel up to eating, but it's best to follow your dietary plan as much as possible to regain your strength. If family members bring you food from home, please ask the nurse from your healthcare team before eating it. If you are on a special diet, consuming foods outside of your meal selections could interfere with your treatment plan.

Our nutrition representative will visit you daily to take care of your menu selections. The nutrition representative can assist you with any questions you may have regarding meal service and food items available from food services.

Visitors may dine with you in your room. To arrange for this service, ask the nurse to contact the nutrition representative. The nutrition representative will come to your room to take your order and collect payment for the visitor's meal.

Patient Advocacy / Care Concerns
If you have a question or concern about your care, speak with your doctor or nurse. If you continue to have questions about hospital services or concerns about the care you are receiving, notify the patient advocates at 570-703-8005 or Ext. 8777. Patient advocates act as liaisons between the hospital and you or your family to address questions and concern, working with both parties to resolve any issues. They are available Monday - Friday, 8 a.m.-4:30 p.m. The nurse supervisor is available to assist evenings, weekend and holidays by dialing "0." If your concern requires immediate attention, your nurse or nurse manager can help locate a patient advocate.

Patient Privacy
Click to view Geisinger's privacy policies.

Patient Rights and Responsibilities
Click to view Geisinger's policy on patient rights and responsibilities.

Need a caring doctor?
Your new doctor is a phone call away. The GCMC Physician & Services Referral Line is available 24/7 to help you find a doctor, schedule an appointment and learn more about the programs and services we offer. When you call, we'll search our database of more than 400 physicians on our medical staff to help you make the best selection for you and your family. To use this service, call us today at 844-703-GCMC (4262).

Preregistration for Outpatient Care
We encourage you to call the number below to use our preregistration service when you are seeking outpatient care, follow-up doctor visits, therapies or treatments. Updating your personal information prior to coming to the hospital will reduce the time you have to wait in our outpatient departments for your test or procedure.

Call for preregistration Monday - Friday, 7 a.m.-3:30 p.m., 570-703-7178

RTLS PatientTracking System
RTLS stands for Real Time Locating System. The RTLS PatientTracking software provides easy access to determine the current real time location of patients within the hospital to improve patient safety and security. Upon admission, patients will receive a band that GCMC uses to identify your location throughout the hospital. It also enables your family to know where you are if you are out of your room for a test or procedure. GCMC is currently the only hospital in Lackawanna County piloting this RTLS program.

Requesting Medical Records / Release of Information
To make it easy for you, you can download and print the Authorization Form to Disclose Confidential Health Information or obtain a form from the Release of Information Department located on the basement level (from the main lobby, take the elevator to the basement and turn left).

You can request patient records from GCMC's Release of Information Department three ways:

  • Mail the completed Authorization Form
  • Fax the completed Authorization Form to 570-703-7266
  • Call the GCMC Patient Record Request line at 570-703-8155

Mailed requests should be sent to:
Geisinger Community Medical Center
1800 Mulberry Street
Scranton, Pa. 18510
Attention: Release of Medical Information

What to Bring for Your Hospital Stay

  • Comfortable, loose-fitting clothes, bathrobe and slippers if desired, and toiletries such as a razor, deodorant, toothbrush and shampoo
  • Driver's license or valid ID
  • Your insurance card and any applicable copayment or deductible payment
  • A list of medications you are currently taking, both prescription and nonprescription, along with dosages and frequency of use
  • Advance directive or living will, if you have one
  • Do NOT bring cash, credit cards, jewelry or sentimental items

Wristbands for Patients
Geisinger Health System has adopted a statewide patient safety initiative that uses color-coded wristbands to identify a patient's healthcare needs. The "alert" color-coded wristbands are used to show staff, family and other caregivers a patient's special needs so that we can provide the safest healthcare possible. Five colors have been specified to signal high-priority health issues. They are:

  • Red: Allergy
    A red wristband means that the patient has an allergy, whether it's to a medication, food, dust, grass, pet hair or something else.
  • Yellow: Fall Risk
    A patient wearing a yellow wristband may have become weakened as a result of his or her condition and will need extra attention when moving from bed to a standing position and when walking.
  • Purple: Do Not Resuscitate
    For a patient who has expressed an end-of-life care decision, a purple wristband indicates to staff - and confirms for families during this difficult time - that the patient does not wish to be resuscitated.
  • Green: Latex Allergy
    A green wristband indicates that the patient is allergic to latex, a material often found in the hospital environment in gloves and other medical equipment.
  • Pink: Restricted Extremity
    A pink wristband on a patient's arm tells staff that that arm is injured or swollen from medical procedures and should not be used (if possible) for placement of a blood pressure cuff or IV.

The colors listed below apply only to Geisinger Health System:

  • Tan: Communication barrier (deaf, mute, blind, non-English)
  • Orange: Patient is receiving anticoagulation therapy
  • Red and White Stripes: Patient is enrolled in the blood conservation program

In addition to specific color designations, inpatient wristbands will also have the corresponding patient condition printed on them to facilitate correct understanding among color-blind users.

Hospital Services and Amenities

ATM
An ATM, located in the main lobby across from the gift shop on the first floor, is available for your convenience.

Classes and Events
Click here for upcoming classes and events.

Contacting a Patient
To inquire about a patient's room or telephone number, call the GCMC patient information number at 570-703-8222.

Dining

  • Lobby Coffee Kiosk: Main lobby on the first floor
    Featuring bagels, sandwiches, salads, chips, fresh-baked cookies, smoothies and Peet's coffee
    6:30 a.m.-7 p.m., Monday - Friday
  • Atrium Café: Ground level
    Featuring hot meals, deli sandwiches, salad bar, soup, pizza, grilled selections and hot entrées
    6 a.m.-6:30 p.m., Monday - Friday and 6:30 a.m. - 6 p.m. Saturday and Sunday
  • Vending Machines: Vending machines are located in the main lobby across from the Coffee Shop, and in the Atrium Café on the ground level. They are available 24 hours, 7 days a week.

Flowers/Mail
Flowers, plants and gifts brighten your hospital stay. We know how much these mementos mean and how much you look forward to receiving them. Be assured that these items are delivered as soon as they arrive. It's important to know that live flowers are not permitted in the intensive care unit (ICU).

Mail is brought to your room once a day. If mail arrives for you after you have been discharged, your cards and letters will be forwarded to your home.

Gift Shop
The GCMC Gift Shop is located in the main lobby on the first floor of the hospital. We offer a wide selection of items, including gifts, magazines and books, children's toys, newspapers, postage stamps, snacks and greeting cards. You can call us to purchase an item and have it delivered directly to a patient's room. We accept cash, check, American Express, Discover, MasterCard and Visa.

Monday, Friday, 9 a.m.-6 p.m.
Tuesday, Wednesday, Thursday, 9 a.m.-8 p.m.

Saturday, noon-4 p.m.
Closed on New Year's Day, Easter, Memorial Day, Labor Day, Thanksgiving and Christmas Day
570-703-8159

Our gift shop is staffed by friendly volunteers. If you are interested in volunteering at the gift shop, please call our Volunteer Services department at 570-703-8709.


In-Room Phone
The telephone in your room is provided free of charge. Ask your nurse for the direct phone number for your telephone and instructions on how to use it.

Internet Access
GCMC offers complimentary wireless Internet access ("Geisinger Guest") to our patients and visitors. We use content-filtering tools to prevent access to select websites for the protection of you and Geisinger. Read more about this in our Visitor Use Agreement that you must accept before starting your Internet session. We encourage you to be cautious when disclosing personally identifiable or sensitive information while on our shared, public network.

Ask one of our hospital staff for instructions on how to connect to the Internet.


Interpreter
For non-English-speaking or hearing-impaired patients, foreign and sign language interpreters are available via MARTTI technology, which provides in-house remote video interpreting.

Laptop/Cell Phone Usage
Because cellular phones and other electronic devices may interfere with clinical testing and electronic equipment in patient areas, we ask that you turn off your phone, laptop or other device in patient areas. Use of cell phones and electronics is permitted in waiting areas or outside of the hospital.

Notary Public
Notary public services are available during business hours. Please ask your nurse for contact information.

Parking
Parking is free for all patients and visitors at GCMC. Please park in the Visitor's Garage on Colfax Avenue. Free valet parking is also available at the hospital's Mulberry Street Main Entrance, Monday - Friday. Emergency Department parking is located on Arthur Avenue at the meters.

Surgical patients may access the Surgical Suite from the third floor of the parking garage via the pedestrian bridge.

Security
Security personnel are available 24 hours a day. Contact a nurse or staff member if you have a security concern.

Smoking
Geisinger cares about your health. We are pleased to offer a tobacco-free environment for the health and safety of all patients, visitors and employees on the GCMC campus, including parking garages and surface lots.

Spiritual Care
We believe that total patient care demands attention to the spiritual needs as well as the physical and emotional needs of each patient. Members of the Spiritual Care staff are available to assist you, no matter your religious tradition. Your priest, minister or rabbi is always welcome to visit you while you are here.

A meditation room is located on the first floor of GCMC in the main lobby near the elevators. The meditation room is open 24 hours a day, 7 days a week to all patients and visitors. If you would like to speak with a chaplain or member of the clergy from your faith, ask a member of your healthcare team or dial ext. 8134 on a hospital phone.


Support Groups
GCMC offers a number of support groups for people suffering from conditions such as mental illness, Crohn's disease and colitis, diabetes, and stroke. Bereavement support groups are also available. For additional information, call the hospital at 570-703-8000.

Volunteers
Volunteers are welcomed as a significant part of the healthcare team at GCMC. Volunteers work with staff to provide quality healthcare services to our patients. For more information, call 570-703-8709.

Nearby Lodging
For families of children undergoing medical procedures, testing or treatment for a serious illness, accommodations may be available at Ronald McDonald House, a home away from home.

The Ronald McDonald House of Scranton is located at 322 Wheeler Ave., within one block of GCMC. The house offers a pleasant temporary home for several families at a time. When families want to be close to loved ones undergoing long-term treatment, the Ronald McDonald House of Scranton gives them an option other than a hotel room. With a family kitchen, private family bedrooms, comfortable living areas and plenty of indoor and outdoor play room for the children, it is a quiet place for families to stay after a day at the hospital. A full-time administrative manager and many volunteers run the house. A suggested contribution of $8 per night is asked. However, no family is turned away for lack of money. For further information, call 570-969-8998.

Visiting Hours
Visitors are good medicine for patients. Family and friends are welcomed and encouraged to visit patients during their hospital stay. Our Patient Visitation Guidelines are designed to allow you to work with the nursing staff to optimize your visits with your loved one in the safest environment possible.