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Geisinger
Phone: 800-275-6401
 
 
 

Patients and Visitors

For Patients

Just Ask!
If you have questions about your health care, the features in your room or the services at the hospital, just ask your nurse or patient liaison! We are here to make sure your experience is one of kindness and compassion, of listening and responding. We know it's hard to be away from home, even for a joyful event like welcoming a baby into the world. That's why everyone -- from our medical and nursing staff to our chaplains -- is here to serve you.

Urgent Care
If you have a non-emergency injury or illness, the after hours urgent care center at Geisinger Wyoming Valley is available. Hours are:

Monday-Friday: 6-11 p.m.
Saturday-Sunday: 11 a.m.-11 p.m.

Learn more about Urgent Care services.

Admission: Registration Hours
Monday, Tuesday: 6:30 a.m.-6:30 p.m.
Wednesday, Thursday & Friday: 6:30 a.m.-6 p.m.
Saturday, Sunday: 7 a.m.-3:30 p.m.

Billing and Insurance
Geisinger physicians accept most major health insurance plans. Check to be certain we accept yours. Patients are responsible for determining services covered by their insurance providers and securing any necessary precertification. If you have questions about a bill you receive from Geisinger Wyoming Valley Medical Center, call us at 800-640-4206.

If you require financial assistance, review the following resources:

Discharge
A discharge order will be written by your doctor, and you will receive instructions about how to care for yourself when you go home. Ask questions to be sure you understand everything. Social service representatives and case managers are available to help patients and families cope with changes in their lives brought on by illness and injury and to assist with the concerns of hospitalization and discharge. They can also aid in locating services in the community that may be able to provide additional help. If you or your family would like to talk with a social worker or case manager, ask your physician or nurse to contact a member of the Care Management department.

MyGeisinger
MyGeisinger helps you to meet your health care needs quickly and conveniently by providing a secure, confidential and efficient way to view your health information anywhere you have Internet access.
With MyGeisinger, you can:

  • Schedule appointments with your Geisinger primary care and women's health providers
  • Check and graph your lab results
  • Calculate your out-of-pocket expenses with MyEstimate
  • Refill/renew your prescriptions
  • Communicate with your Geisinger doctor's office
  • Pay your bill

For more information or to sign up, visit MyGeisinger today.

Scheduling
To speak to a scheduling specialist, call 800-275-6401. Physicians may call 800-332-8901 to refer patients.

Nutrition and Food Services
Our foodservice and clinical nutrition teams strive to meet your nutritional needs while balancing any restrictions you may have during your stay. You may not always feel up to eating, but it's best to follow your dietary plan as much as possible to regain your strength. If family members bring you food from home, please ask the nurse from your healthcare team before eating it. If you are on a special diet, consuming foods outside of your meal selections could interfere with your treatment plan.

Our foodservice host or hostess will visit you to take care of your menu selections. The foodservice host can assist you with any questions you may have regarding meal service and food items available from food services.

Visitors may dine with you in your room. To arrange for this service, ask the nurse to contact the foodservice host. The foodservice host will come to your room to take your order and collect payment for the visitor's meal.

Patient Advocate
At Geisinger, we are committed to all aspects of patient care. We share your concerns about the care and treatment you receive here and ask that you discuss your concerns with our patient advocate. The patient advocate is available Monday-Friday, 8 a.m.-4 p.m. and can be reached by dialing the Action Line at 570-808-7636. If you call at a time when the patient advocate is not available, your call will be answered by voicemail. Please leave your name, the phone number at which you can be reached and a brief description of your concern. The patient advocate will contact you as soon as possible.

Voicing your thoughts about the care you receive will help us to improve the quality of care we provide. We value your opinions and appreciate your candidness.

Patient Privacy
Click to view Geisinger's privacy policies.

Patient Rights and Responsibilities
Click to view Geisinger's policy on patient rights and responsibilities.

Preregistration for Outpatient Care
Geisinger's registration phone team will call you prior to coming to the hospital to update your personal information. This pre-registration service will reduce the time you have to wait in our outpatient departments for your test or procedure.

Requesting Medical Records
Click to view instructions on how to complete an Authorization to Release Medical Information form to request your medical records.

What to Bring

  • Comfortable, loose-fitting clothes, bathrobe and slippers if desired, and toiletries such as a razor, deodorant, toothbrush and shampoo
  • Driver's license or valid ID
  • Your insurance card and any applicable copayment or deductible payment
  • A list of medications you are currently taking, both prescription and nonprescription, along with dosages and frequency of use
  • Advance directive or living will, if you have one
  • Do NOT bring cash, credit cards, jewelry or sentimental items

Wristbands
Geisinger Health System has adopted a statewide patient safety initiative that uses color-coded wristbands to identify a patient's health care needs. The "alert" color-coded wristbands are used to show staff, family and other caregivers a patient's special needs so that we can provide the safest healthcare possible. Five colors have been specified to signal high-priority health issues. They are:

  • Red: Allergy
    A red wristband means that the patient has an allergy, whether it's to a medication, food, dust, grass, pet hair or something else.
  • Yellow: Fall Risk
    A patient wearing a yellow wristband may have become weakened as a result of his or her condition and will need extra attention when moving from bed to a standing position and when walking.
  • Purple: Do Not Resuscitate
    For a patient who has expressed an end-of-life care decision, a purple wristband indicates to staff-and confirms for families during this difficult time-that the patient does not wish to be resuscitated.
  • Green: Latex Allergy
    A green wristband indicates that the patient is allergic to latex, a material often found in the hospital environment in gloves and other medical equipment.
  • Pink: Restricted Extremity
    A pink wristband on a patient's arm tells staff that that arm is injured or swollen from medical procedures and should not be used (if possible) for placement of a blood pressure cuff or IV.

The colors listed below apply only to Geisinger Health System:

  • Tan: Communication barrier (deaf, mute, blind, non-English)
  • Orange: Patient is receiving anticoagulation therapy
  • Red and White Stripes: Patient is enrolled in the blood conservation program

In addition to specific color designations, inpatient wristbands will also have the corresponding patient condition printed on them to facilitate correct understanding among color-blind users.

At Geisinger, your safety and security are one of our highest priorities. That's why we also issue identification bracelets (placed on your wrist when you are admitted) and check them throughout your stay.

Hospital Services and Amenities

ATM
There is an ATM located near the main entrance to the medical center.

Classes and Events
Click here for upcoming classes and events.

Contacting a Patient
To inquire about a patient's room or telephone number, please call the operator at 570-808-7300.

Dining

  • The cafeteria is located on the lower level and sells hot meals, snacks and drinks.
    Monday-Friday: 6 a.m.-7 p.m.
    Saturday-Sunday: 7 a.m.-2 p.m. and 4-7 p.m.
  • The Gourmet Coffee Cart is located at the east entrance of the CCB building and serves a variety of grab-and-go items such as sandwiches, salads, bagels, coffee and tea.
    Monday-Friday: 6:30 a.m.-1:30 p.m.

Mail/Flowers
Flowers, plants and gifts brighten your hospital stay. We know how much these mementos mean and how much you look forward to receiving them. Be assured that these items are delivered as soon as they arrive. It's important to know that live flowers are not permitted in critical care or pediatric units.

Mail that is addressed using your full name and room number is brought to your room once a day. If mail arrives for you after you have been discharged, your cards and letters will be forwarded to your home. If you want to send mail, simply give it to your nurse. Stamps are available for purchase.

Gift Shop
The Forget-Me-Not Gift Shop is located on the first floor in the main lobby and is stocked with flowers, gifts, cards, magazines, sweets and personal items. Staffed by volunteers, it is open:
Monday, Wednesday, Thursday: 9:30 a.m.-7 p.m.
Tuesday: 9:30 a.m.-5 p.m.
Friday: 9 a.m.-5 p.m.
Saturday: 8 a.m.-1 p.m.
Sunday: 1-4 p.m.

You may call the shop during hours of operation at 570-808-7807.

In-Room Phone
The telephone in your room is provided free of charge. Ask your nurse for the direct phone number for your telephone.

Internet Access
Geisinger Wyoming Valley offers complimentary wireless Internet access to our patients and visitors. We use content-filtering tools to prevent access to select websites for the protection of you and Geisinger. We encourage you to be cautious when disclosing personally identifiable or sensitive information while on our shared, public network.

Ask one of our hospital staff for instructions on connecting to the internet.

Interpreter
Interpreters are available through video conference or telephone service 24 hours a day, 7 days a week. Contact your nurse for assistance with this service.

Laptop/Cell Phone Usage
Because cellular phones and other electronic devices may interfere with clinical testing and electronic equipment in patient areas, we ask that you turn off your phone, laptop or other device in these areas. Use of cell phones and electronics is permitted in waiting areas or outside of the hospital.

Notary Public
Notary public services are available during business hours. Ask your nurse for contact information to make an appointment with an on-site notary public.

Pharmacy
Newly ordered prescriptions can be delivered to your room before you leave the hospital by Geisinger's CareSite Pharmacy. You may also pick up your prescriptions at the CareSite Pharmacy which is conveniently located near the main lobby of the hospital. Pharmacy hours are Monday-Friday, 9 a.m.-6 p.m. and Saturday, 9 a.m.-1 p.m. The pharmacy accepts most insurance plans and offers competitive pricing on both prescription and over-the-counter medications. Contact CareSite Pharmacy at 570-808-7969. If you prefer another pharmacy, prescriptions can be emailed or phoned in for pickup on your way home.

Security
Security personnel are available 24 hours a day. Tell a nurse if you have a security concern.

Smoking
Geisinger cares about your health. We are pleased to offer a smoke-free environment for the health and safety of all who visit and work on the Geisinger Wyoming Valley Medical Center campus.

Spiritual Care
A number of volunteer chaplains visit medical center patients regularly. If you would like to have a member of the clergy visit, you may contact your own church or synagogue or request a visit by the volunteer chaplain. To do the latter, simply dial 0 for the medical center operator, who will share your request with the volunteer chaplain. A nondenominational Spiritual Care Center for private prayer and meditation is available on the first floor near the East Entrance.

TDD Phone
Geisinger Wyoming Valley Medical Center has two Telecommunications Devices for the Deaf (TDD) phones that are available for patients. Arrangements for using this TDD phone in your room on a temporary basis may be made by asking the nursing staff.

Volunteers
Volunteers are welcomed as a significant part of the healthcare team. Volunteers work with staff to provide quality healthcare services to our patients. For more information, contact gwv_volunteer_services@geisinger.edu or 570-808-3435.

Visiting Hours

Visitors are good medicine for patients. Family and friends are welcomed and encouraged to visit patients during their hospital stay. Our Patient Visitation Guidelines are designed to allow you to work with the nursing staff to optimize your visits with your loved one in the safest environment possible.

At Geisinger Wyoming Valley Medical Center, visitors are not restricted based on race, color, national origin, religion, sex, gender identity, gender expression, pregnancy, physical, mental or other disability, medical condition, ancestry, marital status, age, sexual orientation, citizenship, or status as a veteran. See Geisinger's equal visitation policy.

For the welfare of patients, however, the nursing staff may request that visitors leave a patient room at any time. Additionally, patients may request the restriction of visitors simply by notifying the nursing staff.

Patient Visitation Guidelines

  • Do not visit the hospital if you have any signs of communicable illnesses, such as a cough or a fever.
  • Quiet hours are from 11 p.m.-7 a.m. each day.
  • Ask the patient's nurse if it is acceptable to bring plants or flowers, as they can increase the risk for infection in patients with compromised immune systems.
  • In order to maintain a healing environment, visitors will be asked to leave the premises if they become disruptive or interfere with the general comfort and care of other patients, visitors or staff.
  • For the safety and health of our patients, visitors and staff, no smoking is allowed on the hospital campus, inside or outside. Alcohol is also prohibited.