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Conference Presenters

Susan M. Alcorn, is Geisinger’s chief communications officer. In her current role at Geisinger, she is responsible for all activities related to reputation management: traditional and new media marketing; local and national media relations, employee and community relations, and issues and crisis management. She is also responsible for marketing related to physician and resident recruitment and on-boarding new physicians. She is a Past President of the American Hospital Association’s Society for Healthcare Strategy and Market Development, a member of the American Association of Medical College’s  Group on Institutional Advancement, and a member of the editorial boards of True North Insight and Marketing Health Services magazines.  She is a frequent speaker on topics related to calculating return on marketing investment, innovation in marketing communication practice, and on-boarding physicians.

Prior to joining Geisinger, Ms. Alcorn worked at various hospitals and health systems in New Jersey, including JFK Health System in Edison, where she was Vice President of Public Relations & Marketing. Ms. Alcorn received both BA and MA degrees from Rowan University in NJ.



Duane Davis, MD
, is Vice President, Chief Medical Officer of Geisinger Health Plan/Geisinger Indemnity Insurance Company/Geisinger Quality Options.  Prior to 2000, Dr. Davis served as Senior Vice President and Medical Director of Geisinger Health Plan from 1987 to 2000.  In his role, he is responsible for all health services, including Quality Improvement, Medical Management, Disease Management, Network Management and Pharmacy Management.  He is accountable for accreditation compliance with National Committee for Quality Assurance (“NCQA”), CMS and the Pennsylvania Department of Health.

Dr. Davis is a NCQA Surveyor.  He served on the NCQA Reconsideration Committee and is now chair of the NCQA Review Oversight Committee.  Dr. Davis maintains a clinical practice in the Department of Rheumatology at Geisinger and participates in clinical research, as well as the teaching programs for Fellows and Residents.  In addition, he is currently a Clinical Professor of Medicine at Thomas Jefferson University School of Medicine. 

He is a Fellow in the American College of Physicians, the American College of Rheumatology, and a member of the American College of Physician Executives.  An active member of the America’s Health Insurance Plans (“AHIP”), he serves on the AHIP Committee for Quality Health Care and AHIP Chief Medical Officer’s Committee and Leadership Council.  He also serves as a mentor for the AHIP Executive Leadership Program.


Gloria J. Gerrity, MBA, is the Vice President of Pediatrics for the Geisinger Health System in Danville, Pennsylvania.  She serves on the Bloomsburg University College of Business Advisory Board.        

Gloria holds a Bachelor of Science in Management from University of Maryland and a Master of Business Administration from Bloomsburg University.

Experientially, Gloria has been involved in physician group practice acquisitions, developing innovative business models specific to the delivery of pediatric specialty care as well as managing the operations of the Janet Weis Children’s Hospital.



Thomas Graf, MD
, is Chairman, Community Practice Service line for Geisinger Health System. Dr. Graf is responsible for the Community Practice network with additional responsibility for the physician medical group’s advanced medical home pilot process as well as participating on the network wide quality improvement, electronic health record, and physician compensation task forces. He has implemented over 20 NCQA Level III accreditation Medical Home Models in the Geisinger ProvenHealth Navigator model and leads the operations and development of these sites. He has extended this model to include comprehensive nursing home care with dedicated providers tied to ProvenHealth Navigator clinics.

Dr Graf has established innovative care models for optimizing chronic disease with established systems of care enhanced by MyCare modules of care for individual disease parameters lead by mid-levels through the use of the Delta Innovation Incubator program he established. Dr Graf serves as a content expert for the AHRQ Patient Centered Medical Homes Project.

After graduating from University of Michigan Medical School and completing Family Medicine residency training at Henry Ford Health System in Detroit, he served on the faculty of the Henry Ford Family Practice Residency and was Director of the Southwest Georgia Family Practice Residency prior to joining Geisinger.



Bruce H. Hamory, MD, FACP
, is Executive Vice President, Managing Partner, Geisinger Consulting Services for Geisinger Health System.  He leads Geisinger’s efforts to extend its innovations in healthcare delivery and payment to other groups and health systems.  He is a nationally known speaker on care redesign for value and improved quality.

As Geisinger’s System Chief Medical Officer from 1997 to 2008, he led the growth of a 535-physician multi-specialty group practice to 750 physicians in 40 locations serving 41 counties and the three Geisinger hospitals. He oversaw the installation of an advanced EHR, led the development of a physician compensation model incorporating pay for performance, and a reorganization from discipline-based departments to a service line operating structure.  Other responsibilities included compensation, quality and performance improvement, credentialing, clinical operations, capital planning, as well as education and research for the health system. 

Before joining Geisinger, Dr. Hamory was Professor of Medicine and Associate Dean for Clinical Affairs at Penn State.  He was Executive Director of Penn State’s University Hospitals and Chief Operating Officer for Penn State’s Milton S. Hershey Medical Center. 

Dr. Hamory is on the Board of Directors for AMGA and serves on several national committees and panels concerned with improving the quality of medical care and use of information technology in healthcare.



Kenneth A. Holdren
is currently the Chief Administrative Officer, Geisinger Clinic.  Since 2008, he has led the strategic transformation of a 242 bed tertiary care referral hospital operating at two campuses.  Mr. Holdren is responsible for operational management of the activities for the 850 physician multi-specialty group practicing at more than 61 sites. Previously, Mr. Holdren served as the Vice President for Finance for Geisinger Health System.  He was responsible for financial operations, strategy, reporting and policy, directing key financial functions. Mr. Holdren joined the System in June 1985 as Controller of Geisinger Clinic and served as Chief Financial Officer of the Clinic before his System Finance role.

Prior to joining the Geisinger Health System, Mr. Holdren was a Manager with the public accounting firm, Price Waterhouse. He received his Bachelor’s degree in Accounting from Lycoming College in Williamsport, Pa. He has been a certified public accountant since 1981 and is a member of the American Institute of Certified Public Accountants, the Maryland Institute of Certified Public Accountants, Healthcare Financial Management Association and Medical Group Management Association. He has served on the HFMA National Task Force for Patient Friendly Billing.



Meg Horgan, RN, MSN,
has over 30 years experience in the healthcare quality and informatics arena with national experience partnering with executive, physician, nursing and quality leaders in developing and executing reliable clinical processes, facilitating change management and enhancing organizational focus on quality and efficiency.  

Meg is currently a Vice President in Clinical Innovation and Consulting at Geisinger Health System where she is focused on enhancing clinical quality and efficiency; optimizing the use of performance information to drive innovative solutions in patient care. Most recently, Meg was Vice President for Premier overseeing clinical improvement, client education and consulting, and clinical quality and efficiency analysis and support for more than 700 hospitals nationwide.  These programs supported healthcare leaders in their approach to today's complex quality issues through strategic planning, developing reliable clinical processes, establishing an effective performance improvement infrastructure, providing education on use of data tools, clinical data mining and analysis, and process redesign skills necessary to transform clinical performance. Ms. Horgan’s expertise in clinical risk models enables healthcare organizations to not only interpret publicly reported quality performance data, but develop solutions to improve their quality measures. Ms. Horgan also led Premier’s QUEST Program which built on the success of the Premier/CMS Hospital Quality Incentive Demonstration (HQID). QUEST is a program that in partnership with the Institute of Healthcare Improvement assists in driving healthcare to new levels of performance excellence in quality, efficiency and safety with a focus on transparency.

Prior roles include Vice President of Consulting Services for CareScience, a quality improvement informatics business, and the Administrator of Quality Improvement at the Hospital of the University of Pennsylvania. In that role, she directed the organization’s outcomes monitoring program to include the medical staff, and managed the information systems that supported the performance improvement program. Ms. Horgan has additional experience as the Director of Clinical Redesign and Outcomes Management at Graduate Health Systems managing a system-wide clinical and financial outcome improvement program, working in a peer review organization and proving direct healthcare delivery in an urban Emergency Department. She received her Master’s of Science in Nursing and undergraduate degree from Gwynedd-Mercy College.



Jacquelyn Paul
is Senior Vice President, Strategy and Business Development at Geisinger Health System, Danville, PA.  In this role, she is responsible for the assessment of clinical program opportunities, development of system-wide strategies, plus the planning and coordination of strategy for new programs. She manages a group of planners and analysts skilled in obtaining and analyzing objective data key to measuring and planning for growth at the Geisinger Health System.  Ms. Paul is also the Interim Director of Telehealth for Geisinger Health System. 

Prior to Geisinger, Ms. Paul held a series of US and global executive level non-healthcare sales and marketing strategy positions which help to provide a unique perspective in her present role. Her most recent responsibility was Global Director for the Nutritionals Centre of Expertise at Tetra Pak Intl. (Vernon Hills, IL, and Vevey, Switzerland). She earned a Bachelor of Science in Foods and Nutrition from California State University, Northridge, CA and completed an administrative dietetic internship at the University of California, Berkeley, CA.  Ms. Paul obtained a Masters in Business Administration from Pepperdine University, Malibu, CA.



Steven B. Pierdon, MD, MMM,
is currently the Chief Medical Officer and Executive Vice-President for Geisinger Northeast.  Since 2008, he has led the strategic transformation of a 242 bed tertiary care referral hospital operating at two campuses. 

Capitalizing on the successful recruitment of more than 60 physicians in two years, inpatient volume growth of over 10% per year has been achieved supporting a $37M bottom line improvement.  The development of a team based care process coupled with the comprehensive implementation of the inpatient EHR in 2009 enabled care process improvements resulting in lower HAI rates, improved quality metrics, and a case mix adjusted O/E mortality ratio reduction to 0.89.

In his previous leadership role, Dr. Pierdon was Chief Medical Officer for Clinical Operations and Community Practice for the Geisinger Health System.  He worked in conjunction with system leaders to assure the clinical and operating performance of its 650-physician multi-specialty group at three hospitals and multiple clinic locations.  In that role, he led a process translating a ‘quality budget concept’ to hierarchal operational leadership goals coordinated by organizational priority themes, measured by cascading metrics, and supported by increased physician performance compensation quality metric weighting. 

Dr. Pierdon also established a physician recruiting justification process validating the recruitment of >130 physicians over two years, supplemented by proforma achievement tracking.  Dr. Pierdon led Geisinger’s Community Practice network consisting of nearly 200 physicians and 45 mid-level providers practicing at 40 multi-specialty sites across central and northeastern Pennsylvania for over five years.  During his tenure, a performance based physician compensation plan was integrated with a staff incentive bonus program resulting in a 14% physician productivity increase.  Additionally, improvements in patient access led to multi-year fee-for-service revenue growth of more than 18%, a 50% increase in new patients, and contributed to an $11M improvement in the networks’ bottom line.  He also coordinated a comprehensive service and patient satisfaction improvement program resulting in a 40%tile improvement of overall network score within two years as measured by a national ranking firm.

Dr. Pierdon was the managing partner in a pediatric group practice for 12 years prior to selling the practice to the Geisinger Health System in 1995.  He has presented nationally and published articles on Group Practice Change Management, Physician and Performance Compensation systems and Advanced Medical Home implementation.  Dr. Pierdon serves on multiple system committees and work groups.  A graduate of Wayne State University School of Medicine in Detroit, Dr. Pierdon attended Children’s Hospital of Michigan for his pediatric residency training and chief residency.  Dr. Pierdon received his Master’s of Medical Management degree from Tulane University in 1999.  He is certified by the American Board of Pediatrics and the Certifying Commission in Medical Management. 



Nancy L. Rizzo
serves as Senior Vice President, Strategic Clinical Market Development/Geisinger Consultant, representing the Office of the President in operationally managing, promoting, fostering and developing the administrative and clinical infrastructure to ensure clinical programs, community provider and business relations and (“Partnerships”) that represent Geisinger Health System’s mission, values, and clinical excellence.  Nancy provides the system administrative management/ leadership for the present portfolio of partnerships including hospital relations, private practice physicians, and joint ventures, including consulting for hospital organizations. Nancy is a principle leader in Geisinger’s efforts to extend its innovations in healthcare delivery and payment to other groups and health systems. 

Nancy was recruited to the Health System in July 1997 from the Lahey-Hitchcock Clinic in Boston, Mass., where she served as Chief Administrative Officer over the ambulatory group practice.  Nancy served as Chief, Rehabilitation Services for Lahey Clinic Foundation and New England Deaconess Hospital.  She received a Bachelor of Science from Tufts University, a Master of Science in Management at Lesley College. 

She served as a Fellow on the Labor and Human Resources Committee of the United States Senate from January – July 1984.  She has published articles in the field of Rehabilitation and Laser Surgery and has lectured nationally in the fields of rehabilitation, research, and health administration.

Nancy’s professional memberships include: Member and past Chair, Steering Committee, Group Practice Improvement Network(GPIN); Member, Board of Governors, American Medical Group Association (AMGA); Member, American Medical Group Association Education Committee; Member, American Hospital Association (AHA) Task Force Committee; Founding member, National Clinic Research Consortium; Member, GHS Foundation Development Committee; Member, Geisinger HealthSouth Governance Committee; Member, Geisinger Fox Chase Strategic Alliance Advisory Committee; Co-Chair, GHS Advisory Council.



Charles S. Sawyer, MD, FACP,
 came to Geisinger in 1989 as an Associate in General Internal Medicine. He graduated from the University of Rochester School of Medicine and completed his Internal Medicine residency at Northwestern University in Chicago. In addition to his clinical practice, Dr. Sawyer has held positions as Assistant Medical Director –Geisinger Health Plan, Medical Director-Geisinger Health South Rehabilitation Hospital, and currently serves as Director, Medicine Specialties-Geisinger Wyoming Valley Hospital.

Dr. Sawyer has worked with the electronic health record team at various points in Geisinger’s EHR journey. He has been an EHR Lead Physician since 2007. He has had leadership roles in multiple projects, particularly the EHR implementation at Geisinger Wyoming Valley Hospital which went live in February, 2009. In addition, Dr. Sawyer currently devotes approximately half of his time providing  direct outpatient care to his patients.



Thomas P. Sokola, FHFMA,
is the Chief Administrative Officer for Geisinger Medical Center.  The Geisinger Health System is a not-for-profit, integrated healthcare system that serves a 31 county, largely rural area of Northeastern and North Central Pennsylvania.  It includes an 800 physician multi-specialty group practice located at more than 40 sites, two inpatient facilities and a 247,000 member managed care organization.  GMC is a 500 bed facility rural referral center with annual total revenue of 900 million.

Tom attended Wilkes College where he obtained his M.B.A. and B.S. degrees.  He is certified as a Fellow of the Healthcare Financial Management Association (FHFMA).  Tom’s journey with Geisinger began 30 years ago.  22 years were spent at Geisinger Wyoming Valley Medical Center in Wilkes-Barre, PA, 10 years as Chief Financial Officer.  He has spent the past 8 years at Geisinger Medical Center as Chief Financial Officer and now serves as Chief Administrative Officer.  Tom is involved with many civic organizations and HFMA (Healthcare Financial Management Association) where he has served as Past President. Tom resides in Wilkes-Barre PA with his wife Patricia and their three daughters.



Janet Tomcavage, RN, MSN,
is Vice President of Health Services, Geisinger Health Plan. In this role, she is responsible for the administrative oversight of health services including medical management, appeals and grievances, quality improvement, clinical reporting, accreditation, medical home, disease/case management, and wellness. Ms. Tomcavage has worked for more than 20 years in the specialty of diabetes management, developing a comprehensive diabetes self-management education program and specialized care management programs for insulin pump therapy and high-risk pregnancy. More recently her work has focused on the development and implementation of enhanced medical management strategies including medical home, disease management and case management interventions that optimize quality and efficiency outcomes.

Ms. Tomcavage earned her bachelor of science in nursing from Bloomsburg State University and her master of science in nursing from College Misericordia. Ms. Tomcavage has held certifications as a certified diabetes educator and advanced practice for diabetes management. She has co-authored several articles on diabetes management and disease management and has lectured nationally on diabetes management, disease and case management, medical home, and other medical management strategies.