Your room

All patient rooms, with some exceptions in specialty care units, have either private or semi-private accommodations. Each patient bed is equipped with a bedside stand, a console and a nurse call button which rings at the nurses' station. A staff member will respond to your call as soon as possible via an intercom.

Your bed has electrical controls allowing you to raise or lower the foot or the head of the bed. The bathroom is equipped with an emergency button and an emergency cord in the shower, should you need assistance. Please ask the nursing staff for extra pillows or blankets should you desire them.

Television

For your entertainment and convenience, the medical center makes available to you remote-control television service free of charge. Should you experience any problems with your television service, please dial "0" and inform the operator. You are not permitted to bring personal sets into the hospital.

Telephones

Each patient has a private telephone and telephone number. You should give this number to your relatives and friends so that they may dial you directly. To place an outbound telephone call from an inpatient room at GWV, dial "9" for an outside line, then dial the number. Local calls may be dialed with no charge to Wilkes-Barre and Scranton locations. For toll calls, as soon as the number is dialed, a Verizon recording will instruct callers on the proper way to place a collect call, credit card call or separate billing arrangement. For your convenience, phone calling cards are sold in the gift shop.

Room temperature

All rooms in the medical center are centrally heated and air-conditioned. If your room temperature is not comfortable, please notify the nursing staff.