Understanding insurances and billing procedures can be difficult, so we would like to work with you. Contact the Patient Access Service Center at 1-800-640-4206 with questions.
If you have health insurance
We will need a copy of your identification card. We also may need the insurance forms which are supplied by your employer of the insurance company. You will be asked to assign benefits from the insurance company directly to the medical center.
All patients should familiarize themselves with the terms of their insurance coverage. This will help you understand the medical center's billing procedures and charges.
If you are a member of an HMO or PPO or a Medicare Replacement HMO
Your plan may have special requirements, such as a second surgical opinion or pre-certification for certain tests or procedures. It is your responsibility to make sure the requirements of your plan have been met. If your plan's requirements are not followed, you may be financially responsible for all or part of the services rendered in the hospital. Some physician specialists may not participate in your health plan care and their services may not be covered.
If you are covered by Medicare
We will need a copy of your Medicare card to verify eligibility and process your Medicare claim. You should be aware that the Medicare program specifically excludes payment for certain items and services such as cosmetic surgery, some oral surgery procedures, personal comfort items, hearing evaluations and others. Deductibles and co-payments are also the responsibility of the patient.
If you are covered by Medicaid
We will need a copy of your Medicaid card. Medicaid also has payment limitations on a number of services and items. Medicaid does not pay for the cost of a private room unless medically necessary.
If you have no insurance
Our patient access services staff is prepared to assist you in answering your questions and counseling you on what financial resources may be available to you for your health care. If you wish to speak with our staff, call 570-808-7881.
About your bill
Hospital patients generally receive two types of bills--a hospital bill from the medical center and a physician's bill. Depending upon the services rendered to you during your stay, you may receive a bill from your personal physician as well as a bill from any special consultants he or she may have requested for your case. It is also likely that you will receive a bill from Geisinger Health Group--Wilkes-Barre for such services as a physician's interpretation of an X-ray, administration of anesthesia or emergency department treatment.
We are more than happy to answer any questions or concerns you may have concerning your Geisinger Wyoming Valley Medical Center bill. Simply call our business office at 570-808-7881. We are not in position to answer questions concerning your physician bills. These should be addressed with the physician's office. Questions concerning bills received from Geisinger Health Group physicians should be directed to 1-800-638-4050.