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Patient Services

Pastoral care

A number of volunteer chaplains visit medical center patients regularly. If you would like to have a member of the clergy visit, you may contact your own church or synagogue or request a visit by the volunteer chaplain. To do the latter, simply dial "0" for the medical center operator who will share your request with the volunteer chaplain. A non-denominational chapel for private prayer and meditation is available on the third floor.

Flowers

Flowers will be delivered to your room by one of our volunteers. Flowers are not permitted in the intensive care or pediatric units.

Interpreter services

Whenever possible, we provide interpreters to patients who have difficulty reading or speaking English. Please contact the social service department, 808-7398, and ask for assistance.

Gift shop

The Forget-Me-Not Gift Shop is located on the second level (off the main lobby) of the medical center. The shop stocks magazines, paperback books, candy, flowers and a wide assortment of gift items for all ages and occasions. Staffed by volunteers, the gift shop is open Monday through Friday, 9 am -7:30 pm. and on Saturdays from 10 am - 2 pm. You may call the shop during hours of operation by dialing 808-7807. Visitors should check with the nursing staff before bringing gifts of food or drink to the patient. Flowers and balloons are not allowed in the intensive care or in pediatrics.

Mail

Letters and parcels addressed to patients are delivered to you daily. Your family and friends should know that mail will reach you much faster if it includes your full name and room number.

Newspaper

Local daily newspapers are available in vending machines at the main entrance of the medical center. Daily newspapers from outside the area can be purchased in the gift shop in the hospital lobby. Volunteers will deliver a paper to your room (weekdays) if you call 808-7807.

TDD phone for the hearing impaired

Geisinger Wyoming Valley has two Telecommunications Devices for the Deaf (TDD) phones. One is permanently located in the emergency department and can be reached at 808-1005. The other phone is a mobile phone and is available to patients in their rooms. Arrangements for using this TDD phone in your room on a temporary basis may be made by asking the nursing staff.

Volunteers

An important part of the medical center routine is its many adult and teen volunteers who visit you and look out for your personal comfort. They enhance the services of the medical center staff and personnel in many facets of patient care. You will find volunteers working in all areas of the medical center.

Patient representative

At Geisinger, we are committed to all aspects of patient care. We share your concerns about the care and treatment you receive here and ask that you discuss your concerns with our patient representative.

The patient representative is available Monday through Friday 8 am - 4 pm and can be reached by dialing 808-1019. If you call at a time when the patient representative is not available, your call will be answered by voice mail. Please leave your name, the phone number at which you can be reached and a brief description of your concern. The patient representative will contact you as soon as possible.

Voicing your thoughts about the care you receive will help us to improve the quality of care we provide. We value your opinions and appreciate your candidness.

Nutrition and food services

The Nutrition and Food Services Department, staffed by registered dietitians, plans all of your meals and nourishment in accordance with the instructions of your physician. Our goal is to assure that our food selections are equal to what you enjoy at home. Food brought into the medical center by your family and friends must be in compliance with your diet prescription and stored properly for your safety. Please alert your nurse so that proper procedures can be followed.

Our nutrition representative will visit you daily to take care of your menu selections. The nutrition representative can assist you with any questions you may have regarding meal service and food items available from food services.

Visitors may dine with you in your room. To arrange for this service, ask the nurse to contact the nutrition representative. The nutrition representative will come to your room to take your order and collect payment for the visitor's meal.

Discharge planning

Social service representatives and case managers are available to help patients and families cope with changes in their lives brought on through illness and injury and to assist with the concerns of hospitalization and discharge. They can also aid in locating services in the community which may be able to provide help.

If you or your family would like to talk with a social worker or case manager, please ask your physician or nurse to contact a member of the department.