The Patient and Family Advisory Councils regularly review Geisinger's patient satisfaction reports and clinical quality metrics. This helps council members see where they might be able to make a positive impact.
Geisinger measures patient satisfaction and clinical quality to better understand the successes and challenges happening throughout the system; to highlight areas where we can improve; and see how we compare to other hospitals around the country.
Patient Satisfaction: Geisinger uses an outside company, Press Ganey, to conduct surveys to measure patients' perspectives on the care and service they received. Learn more about Patient Satisfaction.
Quality Measures: Data is collected from patient records and converted into rates or percentages that show how well a hospital cares for its patients. Learn more about Quality Measures.
Have you received a survey?
If you've been a patient at a Geisinger facility, you may have received a patient survey afterward in the mail from Press Ganey regarding the care you received. If you filled it out openly and honestly and sent it back in, you've already made a significant contribution toward the Patient and Family Advisory Council's mission of improving the patient experience. Thank you! Your feedback helps us make a difference in your care.