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Patient Satisfaction

Community Practice Division (CPSL)

A percentile score of 100 would mean that Geisinger’s patient satisfaction scores are better than every single comparable provider in the U.S. A percentile score of 50 would mean that Geisinger’s patient satisfaction scores are better than exactly half of the comparable providers in the U.S.

Percentiles appear in graphs on the left side of this page. The figures on the right trend the scores in three-month periods from mid-2012 to mid-2013. Geisinger’s 40 community practice sites are grouped with providers with 100 or more physicians.

Outpatient clinic results decreased throughout the entire system during the April to June, 2013 second quarter. CPSL receded from the 48th to the 45th percentile.

Community Practice Service Line Satisfaction scores

cpsl patient satisfaction trend