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Patient Satisfaction

Geisinger Medical Center Patient Satisfaction

A percentile score of 100 would mean that Geisinger Medical Center's patient satisfaction scores are better than every single comparable provider in the U.S. A percentile score of 50 would mean that Geisinger's patient satisfaction scores are better than exactly half of the comparable providers in the U.S.

Percentiles appear in graphs on the left side of this page. The figures on the top or at right trend the scores in three-month periods throughout 2012 & 2013. The bar graphs describe eight primary areas of satiscaction data.

GMC's "overall hospital rating" improved from the 64th percentile to the 75th percentile this past quarter. Other domains scoring above the 50th percentile include "hospital staff" communication (77th percentile), "discharge" communication (88th percentile), "Doctor Communication" (52nd percentile) and "Pain Management" (66th percentile).
gmc outpatient satisfaction graph

gmc hcahps 2


The GMC Emergency Department receded from the to the 44th and 41st percentiles:

gmc


The GMC clinics receded from the 80th to the 71st percentile:

gmc clinic pat sat


The Janet Weis Children's Hospital receded from the 95th percentile to the 89th percentile.

jwch pat sat