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Patient Satisfaction

Geisinger Wyoming Valley

A percentile score of 100 would mean that Geisinger Wyoming Valley Medical Center’s patient satisfaction scores are better than every single comparable provider in the U.S. A percentile score of 50 would mean its patient satisfaction scores are better than exactly half of the comparable providers in the U.S.

Percentiles appear in graphs on the left side of this page. The figures on the top or at right trend the scores in three-month periods throughout 2013. The bar graphs describe eight primary areas of satiscaction data. Percentiles appear in graphs on the left side of this page. The figures on the right trend the scores in three-month periods throughout 2013.

GWV’s “overall hospital rating” was at the 49th percentile this past quarter. Their other domain above the 50th percentile was “discharge” communication (60th percentile), "Nurse" communication (64th percentile), "Hosptial Staff" communication (57th percentile) and "Doctor" communication(55th percentile).  GWV’s domains scoring below the 30th percentile were “Medicine Communication” (27th percentile) and the “Environment” (24th percentile).

gwv outpatient satisfaction graph

gwv clinic patient satisfaction trend


The GWV Emergency Department receded into the 8th percentile this quarter:

gwv inpatient scores four month period


The GWV clinics slightly receded from the 79th to the 76th percentile:

gwv inpatient satisfaction trend