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Patient Satisfaction

Community Practice Division (CPSL)

A percentile score of 100 would mean that Geisinger’s patient satisfaction scores are better than every single comparable provider in the U.S. A percentile score of 50 would mean that Geisinger’s patient satisfaction scores are better than exactly half of the comparable providers in the U.S.

Percentiles appear in graphs on the left side of this page. The figures on the right trend the scores in three-month periods from late 2011 to fourth-quarter 2012. Geisinger’s 40 community practice sites are grouped with providers with 100 or more physicians.

Outpatient clinic results improved significantly throughout the entire system during the October to December, 2012 quarter. CPSL improved from the 38th to the 54th percentile.

Community Practice Service Line Satisfaction scores

cpsl patient satisfaction trend

community practice satisfaction scores