Geisinger hires an outside group — Press Ganey Associates, Inc. — to conduct surveys of patients throughout the year. With the results compiled, Press Ganey then uses a mathematical tool called the percentile to compare patient satisfaction scores at Geisinger facilities with similarly-sized hospitals and providers.

A percentile score of 100 would mean that Geisinger’s patient satisfaction scores are better than every single comparable provider in the U.S.

A percentile score of 50 would mean that Geisinger’s patient satisfaction scores are better than exactly half of the comparable providers in the U.S.

Percentiles appear in graphs on the left side of this page. The figures on the top trend the scores in six-month periods from 2007 to 2008

Geisinger’s 40 community practice sites are grouped with providers with 100 or more physicians.

Community Practice Service Line Satisfaction