geisinger medical center
Geisinger hires an outside group — Press Ganey Associates, Inc. — to conduct surveys of patients throughout the year. With the results compiled, Press Ganey then uses a mathematical tool called the percentile to compare patient satisfaction scores at Geisinger facilities with similarly-sized hospitals and providers.
A percentile score of 100 would mean that Geisinger’s patient satisfaction scores are better than every single comparable provider in the U.S.
A percentile score of 50 would mean that Geisinger’s patient satisfaction scores are better than exactly half of the comparable providers in the U.S.
Percentiles appear in graphs on the left side of this page. The figures on the right trend the scores in three-month periods annually from mid-2010 through first-quarter 2012. The quarterly mean score trend line extends into June 2012 and while incomplete owing to a lower sample size, indicates the direction of the next quarter's scores.
Geisinger Medical Center is compared to hospitals that have between 300 and 449 beds and experience 40,000 or more visits to the Emergency Department each year.
Geisinger Medical Center clinic Satisfaction
The GMC clinic satisfaction scores dropped in this three-month period. The "overall average" score remained at the 58th percentile and the "willingness to recommend" score was at the 56th percentile:
Likelihood of recommending practice - quarterly mean score trend
Geisinger Medical Center Inpatient Satisfaction
The GMC inpatient satisfaction scores improved in this three-month period. The "overall rating of care" score decreased to the 39th percentile and "willingness to recommend" decreased to the 57st percentile:
Likelihood of recommending practice - quarterly mean score trend
Geisinger Medical Center Emergency Department Satisfaction
The GMC Emergency Department scores improved in the first three months of 2012:
Likelihood of recommending practice - quarterly mean score trend
