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Patient Satisfaction

Geisinger Medical Center Patient Satisfaction

A percentile score of 100 would mean that Geisinger Medical Center’s patient satisfaction scores are better than every single comparable provider in the U.S. A percentile score of 50 would mean that Geisinger’s patient satisfaction scores are better than exactly half of the comparable providers in the U.S.

Percentiles appear in graphs on the left side of this page. The figures on the top or at right trend the scores in three-month periods throughout 2012. The bar graphs describe eight primary areas of satiscaction data.

GMC’s “overall hospital rating” was at the 64th percentile this past quarter. Other domains scoring above the 50th percentile include “hospital staff” communication (63rd percentile) and “discharge” communication (75th percentile).  GMC’s domains scoring below the 30th percentile were “Pain Management”  (15th percentile) and “Doctor Communication” (29th percentile). 

gmc outpatient satisfaction graph

gmc hcahps 2

 The GMC Emergency Department improved from the 59th to the 68th percentile:

gmc emergency

The GMC clinics improved from the 60th to the 82nd percentile:

gmc clinic