geisinger medical center
Geisinger hires an outside group — Press Ganey Associates, Inc. — to conduct surveys of patients throughout the year. With the results compiled, Press Ganey then uses a mathematical tool called the percentile to compare patient satisfaction scores at Geisinger facilities with similarly-sized hospitals and providers.
A percentile score of 100 would mean that Geisinger’s patient satisfaction scores are better than every single comparable provider in the U.S.
A percentile score of 50 would mean that Geisinger’s patient satisfaction scores are better than exactly half of the comparable providers in the U.S.
Percentiles appear in graphs on the left side of this page. The figures on the right trend the scores in six-month periods annually from 2010 through 2011.
Geisinger Medical Center is compared to hospitals that have between 300 and 449 beds and experience 40,000 or more visits to the Emergency Department each year.
Geisinger Medical Center Outpatient Satisfaction
The GMC outpatient scores dropped in this six month period. The "overall average" score was at the 73rd percentile and the "willingness to recommend" score was at the 74th percentile. The overall yearly trend has been positive with first quarter 2011 showing the highest overall mean score to-date:
Geisinger Medical Center Inpatient Satisfaction
The GMC inpatient scores were mixed in this six month period. The overall average score incrased to the 63rd percentile. the "overall rating of care" score at the 66th percentile and willingness to recommend at the 69th percentile:
GMC inpatient satisfaction trend compared to that of GWV:
Geisinger Medical Center Emergency Department Satisfaction
The GMC Emergency Department scores declined in the first six months of 2011:
The graph below shows the GMC Emergency Department satisfaction trend compared to that of GWV:
