Patient Satisfaction GMC 

Geisinger hires an outside group — Press Ganey Associates, Inc. — to conduct surveys of patients throughout the year. With the results compiled, Press Ganey then uses a mathematical tool called the percentile to compare patient satisfaction scores at Geisinger facilities with similarly-sized hospitals and providers.

A percentile score of 100 would mean that Geisinger’s patient satisfaction scores are better than every single comparable provider in the U.S.

A percentile score of 50 would mean that Geisinger’s patient satisfaction scores are better than exactly half of the comparable providers in the U.S.

Percentiles appear in graphs on the left side of this page. The figures on the top trend the scores in six-month periods annually from 2007 to 2008.

Geisinger Medical Center is compared to hospitals that have between 300 and 449 beds and experience 40,000 or more visits to the Emergency Department each year.

Geisinger Medical Center Outpatient Satisfaction:

gmc outpatient satisfaction graph

Geisinger Medical Center Inpatient Satisfaction:

gmc inpatient satisfaction graph

Geisinger Medical Center Emergency Department Satisfaction:

gmc emergency department satisfaction graph

 janet weis children's hospital

janet weis children's hospital satisfaction graph

Woodbine LANE outpatient center

woodbine lane outpatient clinic graph