Geisinger hires an outside group — Press Ganey Associates, Inc. — to conduct surveys of patients throughout the year. With the results compiled, Press Ganey then uses a mathematical tool called the percentile to compare patient satisfaction scores at Geisinger facilities with similarly-sized hospitals and providers.

A percentile score of 100 would mean that Geisinger’s patient satisfaction scores are better than every single comparable provider in the U.S.

A percentile score of 50 would mean that Geisinger’s patient satisfaction scores are better than exactly half of the comparable providers in the U.S.

Percentiles appear in graphs on the left side of this page. The figures on the top trend the scores in six-month periods annually from 2007 - 2008.

Geisinger South Wilkes-Barre is compared to hospitals that have between 150 and 209 beds and experience 20,000 to 30,000 visits to the Emergency Department each year.

Geisinger South Wilkes-Barre Inpatient Satisfaction

Geisinger South Wilkes-Barre Emergency Department Percentiles