geisinger wyoming valley

Geisinger hires an outside group — Press Ganey Associates, Inc. — to conduct surveys of patients throughout the year. With the results compiled, Press Ganey then uses a mathematical tool called the percentile to compare patient satisfaction scores at Geisinger facilities with similarly-sized hospitals and providers.

A percentile score of 100 would mean that Geisinger’s patient satisfaction scores are better than every single comparable provider in the U.S.

A percentile score of 50 would mean that Geisinger’s patient satisfaction scores are better than exactly half of the comparable providers in the U.S.

Percentiles appear in graphs on the left side of this page. The figures on the right trend the scores in three-month periods annually from mid-2010 through first-quarter 2012. The quarterly mean score trend line extends into June 2012 and while incomplete owing to a lower sample size, indicates the direction of the next quarter's scores.

Geisinger Wyoming Valley is compared to hospitals that have between 150 and 299 beds and experience 30,000 to 40,000 visits to the Emergency Department each year.

Geisinger Wyoming Valley clinic Satisfaction

The GWV clinic scores were mixed in the first three months of 2012:

Likelihood of recommending - quarterly mean score trend

Geisinger Wyoming Valley Inpatient Satisfaction

GWV inpatient scores are trending up in the first three months of 2012:

Likelihood of recommending - quarterly mean score trend

Geisinger Wyoming Valley Emergency Department Satisfaction

The GWV Emergency Department scores show significantly strong improvement in first-quarter 2012, an indication that the recently opened GWV Urgent Care department has relieved the Emergency Department of some of the stress created by increased volumes:

Likelihood of recommending - quarterly mean score trend