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Patient Satisfaction

Geisinger Wyoming Valley

A percentile score of 100 would mean that Geisinger Wyoming Valley Medical Center’s patient satisfaction scores are better than every single comparable provider in the U.S. A percentile score of 50 would mean its patient satisfaction scores are better than exactly half of the comparable providers in the U.S.

Percentiles appear in graphs on the left side of this page. The figures on the top or at right trend the scores in three-month periods throughout 2012. The bar graphs describe eight primary areas of satiscaction data. Percentiles appear in graphs on the left side of this page. The figures on the right trend the scores in three-month periods throughout 2012.

GWV’s “overall hospital rating” was at the 53rd percentile this past quarter. Their other domain above the 50th percentile was “discharge” communication (71st percentile).  GWV’s domains scoring below the 30th percentile were “Medicine Communication” (24th percentile) and the “Environment” (25th percentile).

gwv outpatient satisfaction graph

gwv clinic patient satisfaction trend


The GWV Emergency Department improved from the 17th to the 26th percentile:

gwv inpatient scores four month period


The GWV clinics improved from the 51st to the 79th percentile:

gwv inpatient satisfaction trend