Geisinger hires an outside group — Press Ganey Associates, Inc. — to conduct surveys of patients throughout the year. With the results compiled, Press Ganey then uses a mathematical tool called the percentile to compare patient satisfaction scores at Geisinger facilities with similarly-sized hospitals and providers.

A percentile score of 100 would mean that Geisinger’s patient satisfaction scores are better than every single comparable provider in the U.S.

A percentile score of 50 would mean that Geisinger’s patient satisfaction scores are better than exactly half of the comparable providers in the U.S.

Percentiles appear in graphs on the left side of this page. The figures on the right trend the scores in six-month periods annually.

Geisinger Wyoming Valley is compared to hospitals that have between 150 and 299 beds and experience 30,000 to 40,000 visits to the Emergency Department each year.

Geisinger Wyoming Valley Outpatient Satisfaction:

Geisinger Wyoming Valley Inpatient Satisfaction:

Geisinger Wyoming Valley Emergency Department Satisfaction:

Rte. 315 Ambulatory Surgery