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Geisinger Health System HCAHPS

The intent of the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) initiative is to provide a standardized survey instrument and data collection methodology for measuring patients' perspectives on hospital care. While many hospitals have collected information on patient satisfaction, prior to HCAHPS there was no national standard for collecting or publicly reporting patients' perspectives of care information that would enable valid comparisons to be made across all hospitals.

In order to make "apples to apples" comparisons to support consumer choice, it was necessary to introduce a standard measurement approach: the HCAHPS survey, which is also known as the CAHPS® Hospital Survey, or Hospital CAHPS. HCAHPS is a core set of questions that can be combined with a broader, customized set of hospital-specific items. HCAHPS survey items complement the data hospitals currently collect to support improvements in internal customer services and quality related activities.

Geisinger Medical Center HCHAPS results second quarter 2012

geisinger medical center hcahps scores second quarter 2012

gmc hcahps 2012 second quarter


 Geisinger Wyoming Valley HCAHPS results second quarter 2012

geisinger wyoming valley hcaps second quarter 2012

geisinger wyoming valley hcaps second quarter 2012


Geisinger- Community Medical Center HCAHPS results second quarter 2012

g-cmc hcahps scores second quarter 2012

g-cmc hcahps scores second quarter 2012