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Frequently Asked Questions

orthoticsWhat age patient does Orthotics see?
We see patients of all ages, from newborn infants to senior citizens.

Do patients need a prescription to be seen by someone in Orthotics?
Yes. Every service we provide requires a prescription from a qualified physician. Patients may be seen with a prescription for a specific brace or for an evaluation for treatment with an orthosis. Once a patient has been evaluated and an appropriate brace is chosen, the referring physician will need to write a prescription requesting that specific device.

What are the clinic hours and do I need an appointment?
For the quickest service, we suggest that you call for an appointment. Walk-ins are accommodated but patients with an appointment are given priority. Our hours of operation are 8:30 am to 5 pm, Monday through Friday. An appointment can be made by calling our office at 570.271.5139 during normal business hours.

What insurances are accepted?
The Orthotics Department at Geisinger participates with most major insurance companies including Medicare, Medicaid, Geisinger Health Plan (GHP), Blue Cross, Blue Shield, Health America and many others. For most orthotic services, insurance companies offer partial or complete coverage of the associated costs.

Preauthorization is often required. Before any billable service is provided, our clerical staff will do their best to determine the costs to the patient. The patient will then be responsible for these deductibles, co-payments and coinsurance charges at the time of service delivery. In most cases, arrangements can be made for monthly payments if necessary. There is no charge for an evaluation and consultation with a Geisinger orthotist.

My doctor has ordered a brace. What can I expect?
A brace or orthosis, may be premade and custom fit or custom fabricated for an individual patient.

Premade custom fit braces are manufactured in a variety of sizes and styles. A qualified clinician, also called an orthotist evaluates and measures the patient for the prescribed device. The orthosis is then fit to the patient to obtain the optimum functional outcome. This may require recontouring or some other modification to achieve an appropriate individualized fit.  Many of these braces are in stock and can be provided immediately if insurance allows.

Custom fabricated braces require that the orthotist work closely with the referring physician, physical therapist and other members of the multidisciplinary team to evaluate the patient, and formulate a prescription based on the patient’s needs in relation to their disease entity, functional loss and individual preferences. The orthotist then designs, fabricates and fits an appropriate custom orthosis. The orthosis is made from detailed measurements and/or cast of the involved limb or torso.  The brace is then fit to the patient and adjusted as necessary to achieve the desired functional outcome. A custom brace requires two or more visits to provide.

What should I bring to the appointment?
If you have a brace, bring it with you even if it has been outgrown, broken or has been ineffective. Additionally, you should bring current insurance information and a current prescription.

Are follow-up and adjustment appointments included as part of the total service?
There are no charges for follow-up appointments for the first 60 days for off the shelf items and 120 days for custom items. During this period, fine-tuning adjustments to optimize the fit and function of the device are provided at no charge. There may be a charge for adjustments or modifications that result from changes in your condition, anatomical changes (growth, weight gain/loss), or misuse/abuse.

Do you charge for office visits or consultations?
The patient is only charged for the actual item received. There is no additional charge for your office visit. Consultations are free of charge.