Destination Care Website - FAQ
How do I make an appointment at Geisinger?
For your convenience you can contact our patient liaison at 1-855-789-2468 to assist you with scheduling your appointment.
Is there parking at the hospital?
More than 2,000 free parking spaces are available at GMC for patients and visitors, both in the surface lots and in the parking garage next to the Hospital for Advanced Medicine.For your convenience, shuttle services are available to transport you to and from all parking lots and hospital entrances Monday through Friday 5am-9pm.
Where can I find a map of the area and driving directions to the Hospital?
For maps and driving directions click here.
Are there neighborhood resources available for patients and families traveling to Geisinger for care?
Geisinger Medical Center's Main Campus is located in Danville, PA in the tranquil, Columbia Montour region of Pennsylvania. For neighborhood resources, visit the Columbia Montour Visitors Bureau. We hope that by having knowledge of the surrounding area, you will feel more comfortable making use of all it has to offer. Patient liaison is available to assist in identifying community resources and activities
Where do I go on the day of surgery? How will my family know when to visit, where to go, and who to call?
Surgery check-in is located on the lower level of the main hospital. Immediate family may visit 24 hours a day, 7 days a week.
What is a pre-admissions testing day?
Most pre-admission testing needs to be completed within 30 days of surgery. It will consist of standard pre admission testing (blood work, chest x-ray, pulmonary functioning, EKG). Other testing may be recommended by your surgeon when applicable.
What time is my surgery?
Patients receive a phone call the day before to confirm what time to arrive for surgery.
How early do I need to arrive at Geisinger prior to surgery?
Usually 2 hours
Can I reserve a private room in advance?
No but there are private rooms available in certain patient units
What should I pack?
We want you to be as comfortable as possible when you're admitted to the hospital. You'll want to wear loose-fitting, casual clothes. You might also want to bring a change of clothes for when you are discharged, as well as personal items such as an electric razor, deodorant, toothbrush and shampoo. It is best to leave cash, credit cards, jewelry and sentimental items at home or send them home with a family member when you enter the hospital.
Be sure to also bring a list of your medications and your insurance card.
How can my friends and family members reach me during my inpatient stay at Geisinger?
To inquire about a patient's room/telephone number, please call the Geisinger Medical Center operator at (570) 271-6211
Is there Wi-Fi service in the Hospital?
Geisinger Medical Center offers complimentary wireless internet access to our patients and visitors. Patients and visitors without access to a wireless device can take advantage of complimentary internet service 24/7 at public computers in the lobbies of the Medical Center.
How do I mail packages and letters?
If you want to send mail, simply give it to your nurse. Stamps are available for purchase in the gift shops.
How long do I need to stay at Geisinger after surgery?
The time varies for each patient and procedure. Your physician will be able to advise you about your specific case and anticipated length of stay.
Who do I contact for discharge planning?
Discharge planning begins during your pre-operative visit. Our care team will work with you and your family so that you know what to expect throughout your stay. Our team of physicians, nurses and care providers will review your final discharge plans one to two days prior to your discharge.
Will I be able to drive or fly home right after surgery, or do I have to wait several days?
Each case and its restrictions following surgery are different, your physician will advise you of when it is safe to fly or drive.
Will I be able to drive myself home after surgery?
Please be aware that for your safety and in compliance with The Joint Commission's guidelines, Geisinger requires that you have an escort with you when being discharged from the hospital after ambulatory surgery. You should not plan on driving yourself home after surgery.
I need to start physical therapy after my surgery. How do I set this up back home and know when to begin sessions?
Prior to discharge, you will be provided with a prescription for physical therapy, and a member of the surgical team will let you know when you should begin sessions. If you are traveling a distance home, one of our care managers will work with the physical therapist to assist you in finding a physical therapist in your area.
Can my family member or friend stay with me in my room?
If you are assigned a private room, and with permission from the floor's Nurse Manager and HSS Security, a chair bed will be provided for one adult to spend the night.
Can my children/grandchildren visit me?
State law prohibits children under the age of 12 from visiting on patient floors in the Geisinger Medical Center. Children of any age may visit at the Janet Weis Children's Hospital and the Women's Pavilion. However, please be sure you and your children are in good health before visiting.
What are the visiting hours at the Hospital?
Immediate family may visit 24 hours a day, 7 days a week. We ask that you please limit visitors to two at a time between the hours of 7 am and 11 pm, and one visitor from 11 pm to 7 am. Visiting hours may vary in the Intensive Care Unit and Special Care Unit. Please check with the patient's nurse.
How are my post-hospital needs determined?
Your post-hospital needs are determined by the type of surgery you have and your progress in physical therapy after surgery. Your care manager can help arrange transportation or home care services.
Will my insurance company pay for my post-hospital care?
It is recommended that you contact your insurance company to confirm benefits prior to surgery. Having the benefit does not guarantee insurance approval for services. Approval is determined by the medical director of your insurance company after your surgery and the needs determined by your physician.
What kind of services can I receive at home?
Home care services may include Physical Therapy, occupational therapy, RN visits, Lab Work and/or Home Health Aide, all of which must be approved by your insurance company. Please note that the Physical Therapist may be your first contact at home.
How many hours of Home Health Aide services can I get per day?
Most insurance companies do not cover Home Health Aide services, and you may have to pay privately for them. Your care manager will assist you with these arrangements.
How will I get the equipment I need when I go home?
Most equipment that you may need upon discharge can be arranged through the hospital. Your care manager will assist you in arranging the safest, most appropriate method of transportation when you leave the hospital. Insurance does not necessarily cover transportation by either ambulance or ambulette. Your care manager will discuss this with you and advise you of any cost to you in advance.
What is the hospital discharge time?
Discharge times vary but the hospital staff will provide you with a discharge time on the eve of your hospital discharge. Our team will also help you arrange your transportation needs if necessary.
Please contact the Destination Care Office at 1-855-789-2468 for any additional questions related to discharge planning.
How do I receive copies of my medical records?
Please contact our Medical Reports department between 8:00am - 5:00pm, Monday - Friday at (570) 271-6319 (Option 1 + 5) or online
How do I receive copies of my radiology films or images done at Geisinger?
To request copies of your radiology films or images, you must contact the Radiology Department at (570)271-6309 or (570)271-6301
I have questions about the costs of my surgery that are not covered by insurance. Who can I speak with?
Geisinger Health System's Patient Service Call Center provides patients with a single point of contact for all billing questions. Simply call 1-800-640-4206 7:30am - 6pm M-F, 9am - 1pm Sat and one of our coordinators will assist you with your questions.