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Health system earns information technology award for fourteenth straight year

DANVILLE, PA. -- Geisinger Health System has been listed for the fourteenth consecutive year among the country’s “Most Wired Hospitals and Health Systems” by American Hospital Association’s Health Forum. Geisinger was listed as one of four “Most Wired Advanced” providers in Pennsylvania.

According to the accompanying survey of 680 participants, representing an estimated 2,146 hospitals, Most Wired providers are using telehealth to fill gaps in care; provide services 24 hours a day, 7 days a week; and expand access to medical specialists. They are also using technology to build patient engagement with the individual’s lifestyle in mind, which includes electronic access to their care team.

“Our goal is to activate patients and engage staff through the digital technology that they already have at their disposal,” says Alistair Erskine, M.D., Geisinger’s chief clinical informatics officer. “We want to put the vitally important medical information they need at their fingertips so they can quickly analyze it and make even better health decisions.”

The versatility of mobile technologies makes it possible for clinicians and care team members of Most Wired providers to have the right tools for sound clinical decision-making wherever they are. Geisinger has that as a goal.

“We’ve got a number of new initiatives with regard to our big data platforms, with the goal of moving decision-making to real-time,” said John Kravitz, Geisinger’s senior vice president and chief information officer. “We want our patients using iOS-type devices like iPads in waiting rooms to enter information on their specific chronic disease condition, allowing us to analyze the data in real-time to improve the health of our patients.”

Some Geisinger technology developments over the past year include:

  • Addressing patient engagement and transparency through the expansion of OpenNotes (patient access to their clinical notes) to OpenResults (releasing lab results to patients immediately), and more OpenData efforts
  • Deployment of a “Bring Your Own Device” program, replacing antiquated pagers for smartphones, with access to a mobile Epic electronic health record, PACS (picture archiving and communication system) diagnostic images, and secured two-way communication
  • Deployment of a population health tool, Cerner Healthe Intent, that sits on top of the Epic electronic health record and makes available illness registries and longitudinal medical records
  • Deploying a new patient contact center solution which will assist in providing patients timely access to appointments with our providers. The new system will support traditional telephone calls, chat messaging and email messaging, as well as the ability to video-chat with the providers

HealthCare’s Most Wired survey, conducted between Jan. 15 and March 15, 2016, is published annually by Health & Hospitals Networks (H&HN). The 2016 Most Wired survey and benchmarking study is a leading industry barometer measuring information technology (IT) use and adoption among hospitals nationwide. The survey examines how organizations are leveraging IT to improve performance for value-based health care in the areas of infrastructure, business and administrative management; quality and safety; and clinical integration.

Detailed results of the survey and study can be found in the July issue of H&HN. For a full list of winners, visit


About Geisinger
Geisinger is an integrated health services organization widely recognized for its innovative use of the electronic health record and the development of innovative care delivery models such as ProvenHealth Navigator®, ProvenCare® and ProvenExperience®. As one of the nation’s largest health service organizations, Geisinger serves more than 3 million residents throughout 45 counties in central, south-central and northeast Pennsylvania, and also in southern New Jersey at AtlantiCare, a Malcolm Baldrige National Quality Award recipient. In 2017, the Geisinger Commonwealth School of Medicine and Geisinger Jersey Shore Hospital became the newest members of the Geisinger Family. The physician-led system is comprised of approximately 30,000 employees, including nearly 1,600 employed physicians, 13 hospital campuses, two research centers, and a 583,000-member health plan, all of which leverage an estimated $12.7 billion positive impact on the Pennsylvania and New Jersey economies. Geisinger has repeatedly garnered national accolades for integration, quality and service. In addition to fulfilling its patient care mission, Geisinger has a long-standing commitment to medical education, research and community service. For more information, visit, or connect with us on Facebook, Instagram, LinkedIn and Twitter.