Cardiovascular team wins Success Story Award; Cosmetic surgery wins Guardian of Excellence Award
DANVILLE, PA -- Geisinger Health System was named both a 2015 Success Story Award® winner, and a 2015 Guardian of Excellence Award® winner by Press Ganey Associates, Inc., a leading provider of patient experience measurement for health care organizations. Patient experience represents the sum of all interactions, shaped by an organization’s culture, which influences patient perceptions about their care.
The Success Story Award recognizes health care organizations with compelling stories of innovation and leadership that have measurably improved patient experience, clinical quality or caregiver engagement. Geisinger is one of only 15 organizations to receive the award in 2015, earning it efforts by cardiovascular care providers to improve upon their patient satisfaction ratings.
Randy Hutchison, director of patient experience at Geisinger, worked closely with cardiology care providers on their initiative, titled “Improving Individual Physician Patient Satisfaction Scores – Actions Lead Louder Than Words.” He accepted the award on their behalf on Wednesday, Nov. 11 at the 2015 Press Ganey National Client Conference in Orlando, Fla.
The Geisinger Center for Aesthetics and Cosmetic Surgery is a recipient of the Guardian of Excellence Award in the Medical Practice category. It annually recognizes health care organizations that have consistently achieved the 95th percentile or above of performance in patient experience among Press Ganey clients for each reporting period during one year.
Alexander P. Moya, M.D., director of Geisinger’s Center for Aesthetics and Cosmetic Surgery, received the award at the 2015 Press Ganey National Client Conference.
“While we appreciate this recognition, our sole purpose is to make sure that every patient is treated with compassion, dignity and respect while receiving optimum care from a Geisinger provider,” said Geisinger President and CEO Dr. David Feinberg. “We need to achieve the best patient experience for every patient every time.”
“We are proud to partner with Geisinger Health System,” said Patrick T. Ryan, CEO of Press Ganey. “These awards are a testament to the organization’s leadership in delivering of patient-centered care. By achieving and sustaining this level of excellence, Geisinger demonstrates their commitment to reducing patient suffering and advancing the overall quality of health care.”
One of the nation’s most innovative health services organizations, Geisinger serves more than 1.5 million patients in Pennsylvania and New Jersey. The system includes 13 hospital campuses, a nearly 600,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. Geisinger is known for its focus on caring and innovative programs including the ProvenCare® best-practice approach to maximize quality, safety and value; ProvenHealth Navigator® advanced medical home; Springboard Health® population health program to improve the health of an entire community; ProvenExperience™ to provide refunds to patients unhappy with their care experience; and Geisinger’s MyCode® Community Health Initiative, the largest healthcare system-based precision health project in the world. With more than 215,000 volunteer participants enrolled, MyCode is conducting extensive research and returning medically actionable results to participants. A physician-led organization, with approximately 32,000 employees and more than 1,800 employed physicians, Geisinger leverages an estimated $12.7 billion positive annual impact on the Pennsylvania and New Jersey economies. Repeatedly recognized nationally for integration, quality and service, Geisinger has a long-standing commitment to patient care, medical education, research and community service. For more information, visit www.geisinger.org, or connect with us on Facebook, Instagram, LinkedIn and Twitter.
About Press Ganey
Press Ganey Holdings (NYSE: PGND) is a leading provider of patient experience measurement, performance analytics and strategic advisory solutions for health care organizations across the continuum of care. Celebrating 30 years of experience, Press Ganey is recognized as a pioneer and thought leader in patient experience measurement and performance improvement solutions. Our mission is to help health care organizations reduce patient suffering and improve clinical quality, safety and the patient experience. As of January 1, 2015, we served more than 22,000 health care facilities. For more information, visit www.pressganey.com.