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MONROE TOWNSHIP, Pa. – To support our neighbors during an uncertain time, Geisinger is opening a temporary, walk-in customer care center at the Susquehanna Valley Mall for Geisinger Health Plan (GHP) members affected by the closure of Wood-Mode Inc. in Snyder County.

Many of the employees at Wood-Mode and their families are GHP members and receive care in Geisinger clinics and hospitals. To better assist these members with their concerns about their healthcare needs, GHP customer care specialists will be available in person Monday, May 20 through June 1 in Community Zone No. 2 (formerly Schuylkill Valley Sports) at the mall.

Customer care specialists will be available from 8:30 a.m. to 5 p.m. Monday through Friday and 10 a.m. to 4 p.m. on Saturdays. Memorial Day hours are 10:30 a.m. to 4 p.m. May 27.

A human resources team will also be available at the mall location to discuss possible employment opportunities at Geisinger. Additionally, Geisinger will offer career guidance and resume writing support to Wood-Mode employees at events over the next few weeks including May 19 at St. Peter’s Lutheran Church in Kreamer; at the CareerLink Job Fair at the VFW in Selinsgrove on May 22; and a special CareerLink Job Fair for Wood-Mode employees on June 3. 

GHP members affected by the closure can also call a dedicated team of customer care specialists at 1-800-293-7162 from 7 a.m. to 7 p.m. Monday through Friday and 8 a.m. to 2 p.m. Saturday.

“We are committed to our members, patients and our community and will do everything we can to support our neighbors during this difficult time for them,” said Jaewon Ryu, MD, Geisinger interim president and CEO. “If you know someone directly affected, I encourage you to please make them aware of the support Geisinger is offering.”

About Geisinger
Geisinger is committed to making better health easier for the more than 1 million people it serves. Founded more than 100 years ago by Abigail Geisinger, the system now includes 10 hospital campuses, a health plan with more than half a million members, a research institute and the Geisinger College of Health Sciences, which includes schools of medicine, nursing and graduate education. With more than 25,000 employees and 1,700+ employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually. Learn more at or connect with us on Facebook, Instagram, LinkedIn and Twitter.


For media inquiries:

Mark Gilger
Geisinger Health Plan