Geisinger Jersey Shore Hospital makes Becker’s best hospitals list for patient experience

JERSEY SHORE, Pa. – Becker's Hospital Review recently compiled a list of the best hospitals for patient experience in the eastern United States, and Geisinger Jersey Shore Hospital is included. The hospital was one of only 21 hospitals in 10 states to be recognized.   

Becker’s used the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores from the Centers for Medicare and Medicaid Services (CMS) to compile its list. The HCAHPS star rating is the average of the 10 topic-specific measures using data from July 1, 2020, to March 31, 2021.

Geisinger Jersey Shore Hospital has a five-star patient experience summary rating based off data released on Jan. 26, 2022.  

Quality of care, patient safety and patient experience are top priorities for Geisinger Jersey Shore. CMS reflects that through rating hospitals based on metrics for five main categories — mortality, safety of care, patient experience, readmission, and timely and effective care. Hospitals are rated individually and only inpatients’ metrics are included in these analytics.

“The last two sets of ratings posted are absolutely incredible. This is a direct reflection of how we continually strive to make patient satisfaction a priority,” said Lisa Hill, Quality Improvement, Geisinger Jersey Shore. “We are certainly headed in the right direction toward our ultimate goal of earning an overall five-star rating.” 

The hospital has an overall star rating of four stars, and a patient survey rating of five stars, which are the highest scores in Lycoming County. Over the last year, multiple departments have launched initiatives resulting in improvements throughout the hospital. Publicly available through CMS’s Hospital Compare tool, the patient experience ratings are updated every 90 days.

About Geisinger
Geisinger is committed to making better health easier for the more than 1 million people it serves. Founded more than 100 years ago by Abigail Geisinger, the system now includes 10 hospital campuses, a health plan with more than half a million members, a research institute and the Geisinger College of Health Sciences, which includes schools of medicine, nursing and graduate education. With more than 25,000 employees and 1,700+ employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually. Learn more at geisinger.org or connect with us on Facebook, Instagram, LinkedIn and Twitter.