Geisinger Health Plan ranked best commercial health plan in Pennsylvania by J.D. Power for fourth year in a row
DANVILLE, Pa. – For the fourth year in a row, Geisinger Health Plan (GHP) ranked best among commercial health plans in Pennsylvania for member satisfaction in the J.D. Power 2023 U.S. Commercial Member Health Plan Study.
The study examines several key factors. GHP ranked No. 1 in cost, coverage and benefits, customer service, and information and communication. It is the only health plan in Pennsylvania ever to receive the award four years in a row. Notably, GHP is also the commonwealth’s only health plan to win seven times* since the award’s inception in 2008.
“Nearly 617,000 members rely on GHP for their health insurance coverage,” said Kurt Wrobel, GHP president and executive vice president of insurance operations for Geisinger. “Health insurance shouldn’t be complicated, and our members rely on GHP to give them affordable access to top-tier health care providers. We always have and always will put our patients, members and communities first. Being named one of the best for the fourth year in a row continues to prove this.”
The 2023 study was conducted among commercial HMO, PPO and POS health plan members drawn from online panels. Results are based on responses across 147 health plans in 22 market-based U.S. regions as identified in the 2023 study. Of the 147 plans evaluated, 139 are eligible for ranking.
As part of one of the country’s most well-established integrated health systems, GHP maintains a provider network of more than 29,000 doctors and 200 hospitals across Pennsylvania. More than half a million members trust GHP for their healthcare coverage.
To learn more about Geisinger Health Plan and the J.D. Power award, visit geisinger.org/jdpaward. To learn more about J.D. Power’s rankings, visit jdpower.com/awards.
*2012–2014, 2020–2023
About Geisinger
Geisinger is among the nation’s leading providers of value-based care, serving 1.2 million people in urban and rural communities across Pennsylvania. Founded in 1915 by philanthropist Abigail Geisinger, the non-profit system generates $10 billion in annual revenues across 134 care sites - including 10 hospital campuses, and Geisinger Health Plan, with 600,000 members in commercial and government plans. The Geisinger College of Health Sciences educates more than 5,000 medical professionals annually and conducts more than 1,400 clinical research studies. With 26,000 employees, including 1,600 employed physicians, Geisinger is among Pennsylvania’s largest employers with an estimated economic impact of $14 billion to the state’s economy. On March 31, 2024, Geisinger became the first member of Risant Health, a new nonprofit charitable organization created to expand and accelerate value-based care across the country. Learn more at geisinger.org or connect with us on Facebook, Instagram, LinkedIn and X.
