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All Geisinger locations are open and providing patient care. Please arrive as scheduled for your appointment unless you hear from a member of your care team. We appreciate your patience if you experience any delays during your visit.

DANVILLE, Pa. – Nuance Communications Inc., an outside vendor that provides information technology services for Geisinger, is notifying Geisinger patients that some personal information may have been accessed by a former Nuance employee. 

On Nov. 29, 2023, Geisinger discovered and immediately notified Nuance that a former Nuance employee had accessed certain Geisinger patient information two days after the employee had been terminated. Upon learning this, Nuance permanently disconnected its former employee’s access to Geisinger’s records. An investigation was launched, and law enforcement was engaged. Because it could have impeded their investigation, law enforcement investigators asked Nuance to delay notifying patients of this incident until now. The former Nuance employee has been arrested and is facing federal charges.

Through its investigation, Nuance determined the former employee may have accessed and taken information pertaining to more than one million Geisinger patients. The information varied by patient but could have included names in combination with one or more of the following: date of birth, address, admit and discharge or transfer code, medical record number, race, gender, phone number and facility name abbreviation. No claims or insurance information, credit card or bank account numbers, other financial information, or Social Security numbers were inappropriately accessed by the company’s former employee.

“Our patients’ and members’ privacy is a top priority, and we take protecting it very seriously,” said Jonathan Friesen, Geisinger chief privacy officer. “We continue to work closely with the authorities on this investigation, and while I am grateful that the perpetrator was caught and is now facing federal charges, I am sorry that this happened.” 

Geisinger encourages those who have received a notice to review the information and contact the number below to address any concerns. They may call 855-575-8722, Monday through Friday, between 9 a.m. and 9 p.m., Eastern Time, except for major U.S. holidays, and provide engagement number B124651.

Further, those patients whose information was involved in the incident are encouraged to review the statements they receive from their health plan and contact their health insurer immediately if they see services they did not receive.


About Geisinger
Geisinger is among the nation’s leading providers of value-based care, serving 1.2 million people in urban and rural communities across Pennsylvania. Founded in 1915 by philanthropist Abigail Geisinger, the nonprofit system generates $10 billion in annual revenues across 126 care sites — including 10 hospital campuses — and Geisinger Health Plan, with more than half a million members in commercial and government plans. Geisinger College of Health Sciences educates more than 5,000 medical professionals annually and conducts more than 1,400 clinical research studies. With 26,000 employees, including 1,700 employed physicians, Geisinger is among Pennsylvania’s largest employers with an estimated economic impact of $15 billion to the state’s economy. On March 31, 2024, Geisinger became the first member of Risant Health, a new nonprofit charitable organization created to expand and accelerate value-based care across the country. Learn more at or follow on Facebook, Instagram, LinkedIn and X.


Media inquiries

Christopher Murphy
Vice President Corporate Communications
(617) 999-3838


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