Frequently asked questions

Will my insurance cover the services?
Medicare, medical assistance and most health insurances cover skilled home healthcare, however each policy is different. Some may require pre-authorization of services or co-pays or limit the number of home visits. Nearly all insurances require that you meet homebound criteria, similar to Medicare, to be eligible for home healthcare. Geisinger Home Health & Hospice has insurance specialists that can call your insurance company to determine the specifics of your policy. Most insurance companies will not pay for private duty attendant care.

Does my doctor have to order homecare and hospice?

Yes, physician orders are required for skilled homecare: nurses, therapists, social worker, or home health aide and hospice. A physician order is not required for attendant care.

How often will you come to my home?
The frequency of visits will depend on patient needs and the physician orders. A plan of care is written and discussed with the patient on admission. Usually visits range from one to three times a week, but this range varies with each individual patient.

How soon will the services start?
Services usually start within 24 hours of Geisinger Home Health & Hospice's receipt of the referral unless the physician has ordered a specific date for services to begin.

How do I get in touch with you?
Staff is available 24 hours a day, 7 days a week at 1-888-478-6227.

Home health

Health care in the comfort of your home

Hospice

Compassionate care for life-limiting conditions