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Product Innovation

The Product Innovation department is a cross-functional team whose 30-plus members serve as partners to support the Steele Institute’s strategies and goals under our four overarching pillars.

Who we are

The expertise of Geisinger’s Product Innovation team spans the areas of advanced and predictive analytics, informatics, software development, experience strategy, product design and product management. 

This cross-functional team functions as an incubator, deploying design thinking, health information technology and human-centered design strategies to develop new products, services or processes, and innovative systems to support Geisinger’s mission of enhanced value in healthcare. Our team actualizes its efforts through the strategic design, development and deployment of end-to-end health information technologies and analytics in community, clinical and home settings. 

What we do

The Product Innovation department provides the workforce and infrastructure to enable operational/clinical subspecialties to develop and deliver innovation in alignment with “value-based” patient-centered care. Operationally, the team aims to:

  • Support innovation best practices
  • Develop skills and spread innovation
  • Help clinicians and researchers generate ideas
  • Provide core resources to develop, design and implement new ideas
  • Foster and support partnerships with HIT, clinical operations and business

Our leadership

  • Rebecca A. Stametz, DEd, MPH, Associate Vice President of Product Innovation
  • Jon Billet, Director of Software Engineering
  • Eric Reich, MSHI, Manager of Healthcare Re-Engineering

Our model

The Product Innovation team’s portfolio is organized into four laboratories.


Population Health Technologies Lab

Pop health
Through innovative design, develops products that automate care processes, enhance clinician productivity and enhance team-based population healthcare delivery.

Learning Healthcare System Technologies Lab

Learning healthcare system tech
Cultivates and tests products, processes, methodologies and infrastructure to support learning initiatives across healthcare organizations.

Patient and Family Engagement Lab

Product innovation
Prioritizes the needs of end users by building empathy to enrich the healthcare experience.

Healthcare Re-Engineering Laboratory

Healthcare re-engineering
Drives substantial improvements in patient access, flow, quality and healthcare efficiency.

Our work

Anticipatory Management Program: Providing a 360-degree view of gaps in care

Our Anticipatory Management Program (AMP) is a redesigned model of care at Geisinger that assists our care teams in care delivery by providing a 360-degree, patient-centric view of relevant gaps in care in an actionable, concise, and interactive format, embedded directly in the care team’s workflow within the electronic health record (EHR).

MedTrue: Putting patients and providers on the same page with medications

MedTrue™ integrates different medication data sources to assist with medication reconciliation and adherence. Embedded directly within the EHR and in the healthcare provider’s workflow for optimal use of clinical and patient-reported data during patient appointments, MedTrue™ provides a patient—and healthcare team—verified medication list.

Family Caregiver Application: Improving patient communication and care coordination

Targeting family caregivers, Family Caregiver Application utilizes patient-reported and health data from the electronic health record to integrate with existing patient portal functions and enable caregivers to coordinate care for their dependents. Intended to bring a patient’s life outside healthcare directly into their care coordination, Family Caregiver Application is interoperable across Fast Healthcare Interoperability Resources (FHIR)-supporting platforms. Learn more at Family Caregiver Application.

PainWatch: Helping patients understand and manage pain

PainWatch is designed and developed by patients and Geisinger’s Pain Management care team to support the management of chronic pain. PainWatch harnesses technology to help patients and their care team understand how their pain is trending over time along with valuable insight into sleep quality and other important clinical metrics. Currently under evaluation in a clinical trial, this innovative HIT suite (iOS app, Apple Watch, Health Kit Integration, Clinician Interactive Tool) aims to modernize pain management and the patient experience.

EMS Go: Routing patients to the appropriate treatment center in an emergency

Our EMS Go app is designed and developed by community emergency medical services (EMS) providers, Geisinger Trauma Services and Geisinger Life Flight®. This innovative mobile app contains relevant protocols, medications, hospital information, calculators, resources and educational opportunities that brings frontline support to EMS and Geisinger Life Flight personnel in the field. It’s available on Apple and Google Play app stores. Visit EMS Go for more information.

EDGE: Reinventing respiratory disease management

Designed and developed by patients and Geisinger Pulmonary Medicine, EGDE is an innovative system of care designed as a personal companion for those who want to better manage their asthma. Our product suite allows patients to better understand their asthma by connecting directly to their EHR and uses real-time EHR connections while sharing important metrics that interface directly with patients’ care teams, extending care beyond the exam room. Available on Apple and Google Play app stores, visit EDGE for more information.

OpenNotes: Giving patients a more active role in their health care

Since 2013, Geisinger’s OpenNotes® movement has provided patients access to their physicians’ notes through our secure patient portal. The effort has been “activated” in a variety of venues, including working with residents and fellows and with family caregivers. Our work with learners and family caregivers has led to recent publications and the ability to operationalize sharing notes with formal proxies. Visit OpenNotes for more information.

Forecasting high census and bed demand days in advance

At Geisinger, we put a great emphasis on patient outcomes; therefore, inpatient bed planning is a critical aspect which requires the development of better strategies for data-driven decisions. To deliver a timely and highly accurate estimate of the inpatient bed demand, our team has developed a predictive model based on the application of machine learning (ML) algorithms to predict the hospital census for the next five days, allowing healthcare professionals to plan and act before an expected high census day.

Pacer: Patient Centric Electronic Redesign

PACER (Patient Centric Electronic Redesign) software is a centralized tool that captures data from the patient, the nurse, the provider, and Epic and assembles that data into a series of actionable views and new functionalities. These 4 data stream are captured in real time. Additionally, PACER captures and plots validated composite measures of disease activity over time, in the context of the therapy being given. By previewing this information, the provider can enter the exam room empowered and ready to solve the patient’s problems and agenda.

PACER, which was developed in house at Geisinger, has been used in routine care delivery throughout Geisinger Rheumatology since 2009. It has facilitated the development of a world class outcomes database, with over 100,000 measures of disease activity and functional status. The effectiveness of PACER has allowed the Rheumatology Department to achieve best in class in quality measures and resulted in substantial reduction in costs.