If you have an urgent technical issue, call our service desk. For Geisinger patients call 570-214-0003. For other organizations call 570-849-6917. If you have an urgent medical concern, contact your provider's office.
Note: If a parent or legal guardian of a patient 13 to 17 years old disables their account, the patient’s account will also be disabled (if no other parents or legal guardians have access.)
Note: Children 13 to 17 can access their records with approval from a parent or legal guardian.
Requests are submitted to the Service Desk and are assigned as a routine priority.
Help requests are received by support staff Monday through Friday, 8 am – 8 pm.
The support team will:
- Address and respond to your submission within 2 business days.
- Resolve your help request within 5 business days from the time the submission was created.