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Clinical Apps (Epic) help

Need assistance using Clinical Apps to get to Epic? Review the information below, call the Service Desk at 570-271-8092 or contact us.

If you previously used GeisingerConnect, use your previous ID (numeric ex: 123) and GeisingerConnect password.

  • Once you get to the Epic icon, use your Universal ID (Ex: jssmith) and Epic password to log in
  • We are working to link the Universal ID to Clinical Apps 

If you accidentally use your Universal ID (Ex: jssmith), you will be asked to enroll in PingID if that ID has not been enrolled in PingID you will need to:

  • Call the Service Desk at 570-271-8092 to register your account recovery information
  • Once you have registered your account recovery information, you can enroll the ID in PingID
  • You will then be able to log in and authenticate with PingID to Clinical Apps using your Universal ID (Ex: jssmith), however you will also have to log in again to Citrix with the same ID and password