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Member help support

Get help with signing up, paying your premium, information about the Geisinger Gold annual wellness gift card, and more all in one place.

I need help signing up. What should I do?

Enrolling is easy! Click here to create your Member Portal account.  

You’ll need your member ID card to complete the process. If you need a new card, click here

Need more help? Submit this form or call 570-214-0003

I forgot my password. What should I do?

You’re allowed three attempts to correctly enter your password before you’re locked out.

You can avoid being locked out by creating a new password before your third attempt. Start at the password reset page.

I lost my member ID card. Can I request a new one?

You can request a new card and print a temporary ID card if you have a Member Portal account. Log in here. Or call our customer service team at 570-214-0003

If you’ve forgotten your password for the Member Portal, click here.

How can I pay my monthly premium bill?

The easiest way to make payments is to sign into our Member Portal and use our premium payment tool.

You can also pay your premium by calling the phone number on the back of your member ID card.

If you prefer to mail your payment, sent it to:

Geisinger Health Plan
P.O. Box 829703
Philadelphia, PA 19182

This address will receive payments for all plan types.

If you forgot your Member Portal password, click here.

If you need a new ID card, click here.

Questions? Call 570-214-0003

How do I update my contact information?

To update any personal information, call the phone number on the back of your member ID card. 

If you need a new ID card, click here.

How can I learn more about my benefits and claims?

Access your benefits, claims and member information through our Member Portal. 

Sign in or create an account

At the Member Service Center, you can:

  • View claims and benefit documents
  • Change your primary care provider
  • Request a replacement member ID card
  • Access health and wellness resources
  • Find answers to frequently asked questions
  • Learn how to make the most of your member benefits.

For more support, call the phone number on the back of your member ID card. 

If you need a new ID card, click here.

Questions? Call 570-214-0003

I no longer have coverage with GHP but want to sign in to see my claims history. Why can’t I log in?

For security reasons, you must be an active member to access our Member Portal. Our customer service team can provide claims history information or answer any other questions. Call them at the number on the back of your member ID card. If you no longer have your ID card, contact us for help.

Geisinger Gold annual wellness gift card frequently asked questions: 

If you’re a Geisinger Gold member with a Jan. 1, 2023, effective date, you should have received your member ID card. Next, we encourage you to schedule and complete an annual wellness visit — you’ll receive a $40 gift card. Questions? Find answers below.

Do I need to activate the ID card to get the gift card?

You don’t need to activate your ID card to begin using your benefits. To receive the gift card, you need to schedule and complete your annual wellness visit. Once you’ve done both these things, we’ll send you a $40 gift card.

How do I schedule my wellness visit, and whom should I see?

You’ll see your primary care provider (PCP). Just contact them to make an appointment. They’ll let us know when your visit is completed.

What if I had my annual wellness visit already? Do I still receive a gift card?

Annual Medicare wellness visits are a yearly benefit, and you’re eligible for one per benefit year. You’ll receive your gift card once you complete your 2023 visit.



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