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We apologize for the inconvenience, but due to high volumes, our response to your technical problem may take longer than 2-5 business days. We are actively working on ways to address this. Thank you for your patience.

If you have an urgent technical issue, please call 570-214-0003. If you have an urgent medical concern, please call your provider's office.

Note: If a parent or legal guardian of a patient 13 to 17 years old disables their account, the patient’s account will also be disabled (if no other parents or legal guardians have access.) 

Note: Children 13 to 17 can access their records with approval from a parent or legal guardian. 

Requests are submitted to the Service Desk and are assigned as a Routine Priority. Please note the following:

  • The support team will address and respond to your submission within 2 business days.
  • The support team will resolve your help request within 5 business days from the time the submission was created.
  • Help requests are received by support staff Monday through Friday, 8 am – 8 pm

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