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If you have an urgent technical issue, call our service desk. For Geisinger patients call 570-214-0003. For other organizations call 570-849-6917. If you have an urgent medical concern, contact your provider's office.

Note: If a parent or legal guardian of a patient 13 to 17 years old disables their account, the patient’s account will also be disabled (if no other parents or legal guardians have access.) 
Note: Children 13 to 17 can access their records with approval from a parent or legal guardian. 

Requests are submitted to the Service Desk and are assigned as a routine priority. 

Help requests are received by support staff Monday through Friday, 8 am – 8 pm.


The support team will:

  • Address and respond to your submission within 2 business days.
  • Resolve your help request within 5 business days from the time the submission was created.

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