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Due to a higher-than-usual number of technical support requests, our response times may be longer than normal. We currently expect requests to take approximately 3 to 5 business days to process instead of our usual 2 to 3 business days. We appreciate your patience and understanding as we work to assist everyone as quickly as possible.

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For urgent technical issues, call our service desk Geisinger patients call 570-214-0003. All other organizations call 570-849-6917. For urgent medical concerns, contact your provider's office.

All requests submitted to the service desk are assigned as routine priority. We respond to requests within two to three business days. Help requests are received by support staff Monday through Friday, 8 am – 5 pm.

The support team will:
  • Address and respond to your submission within 2 business days.
  • Resolve your help request within 5 business days from the time the submission was created.

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