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Frequently Asked Questions: myGeisinger/MyChart changes

What electronic health information is available?

We make notes and results available to our patients. This includes notes on history and physical exams, consultations, progress, procedures and discharge summaries. You also have access to your results including laboratory and imaging. 
 
As of April 9, you’ll also have access to:
  • More results including echocardiogram and cardiac catheterization
  • More notes including some written by nurses and therapists
Sometimes your provider may decide not to share a note. For more information, send them a secure message in myGeisinger. If you can’t access a note or result and suspect it’s a technical issue, call the service desk at 570-214-0003.
 

When do I have access to my notes and results?

As soon as your provider finalizes them. In some cases, test results or other information may also be released before your provider has a chance to review them. If you’d rather wait to discuss your results with your provider, send them a secure message before reviewing.
 

What do my results mean?

Click here to learn more.
 

How do I find a specific visit information?

To filter which appointments and past visits to view, go to the Appointments page in the patient portal, where you can change the drop down filter to select your view based on provider, department or clinical specialty.  
 

Is there anything I need to do?

Since more of your electronic health information is now available, you may decide to change who has ‘proxy’ access to your account.


How can I revoke or change proxy access (which allows others to view your medical record information)?

To change a loved one’s access to your medical record, click here, log into your account and select “Share My Record” then “Friends and Family Access.” Then select the “Revoke” button next to the name of the person you wish to remove. Confirm by selecting “Revoke” again. 

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