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With full regulatory approval complete, Risant Health, Geisinger, and Kaiser Permanente can work together to advance and expand value-based care to more patients, members, and communities.

For our vendors and suppliers who have relationships with Geisinger, we will maintain those relationships, either in their current form or through renewed relationships through Kaiser Permanente.

If you have additional questions, please reach out to the Enterprise Supply Chain team. 

General requirements

Geisinger’s vendor program is meant to protect the health of its patients and employees. All Geisinger vendors are expected to become familiar with:

Vendors are expected to uphold all guidelines set forth within each document.

In addition, Geisinger has enacted further requirements for clinical vendors (as defined in Section II of the Vendor Credentialing Policy) in the form of vendor credentialing. These requirements have been put in place to help validate that all such vendors are appropriately trained, authorized and insured by their employer. 

Clinical and pharmaceutical vendors must be fully credentialed within thirty (30) days of notification.

The Supply Chain Services office cares for Geisinger’s patients and communities by advancing a customer-focused, world-class supply chain organization with a commitment to innovation and excellence.

Our mission is to deliver high-quality, cost-effective and clinically-integrated supply chain services — including formulary management, contracting, purchasing and logistics — to the Geisinger system. Through our engaged workforce, we aim to provide these services in a prompt, professional and innovative manner.

Geisinger’s supply chain operations were named among the 2023 Gartner Healthcare Supply Chain Top 25. Geisinger was recognized due to strategic partnerships with suppliers, data quality and standardization and technology innovation — all centered around patient care. 

Geisinger invests in diverse businesses in our communities. We give back to the economic sustainability of our communities by doing business with minority, female, LGBTQ+, disabled and veteran-owned businesses.

Please direct all business correspondence regarding the sale of products and services to GeisingerSupplyChain@Geisinger.edu. 

To learn more about working with Supply Chain Services, please contact us at 570-271-6628. 

Contracting

Geisinger uses a cloud-based CLM (contract lifecycle management) application called Ntracts, which enables automated workflows for the Geisinger contracting process. When vendors gain access to Ntracts, they receive an email containing onboarding information as well as a link for instructions specific to Geisinger on how to access and use the system. This information is available via Geisinger Vendor Ntracts Instructions.

For questions about Ntracts (Geisinger contracts), contact GeisingerNtractsSupport@geisinger.edu. 

Supplier registration using the Geisinger Supplier Portal

Geisinger employs a standardized supplier invitation and registration process on the Geisinger Supplier Portal to ensure that Geisinger systems have the most current, accurate and complete critical data for each supplier organization to enable accurate and timely supplier payments. In addition, suppliers can view invoice payment status in the portal.

The Geisinger Supplier Portal uses the apexportalTM, a leading industry technology tool that transforms the procure-to-pay process for both Geisinger and our suppliers by eliminating time-consuming manual processes and touchpoints, enforcing and improving controls, preventing fraud and improving supplier satisfaction.

Program requirements and timely response

The identified supplier contact will receive an email invitation containing instructions on how to register on the Geisinger Supplier Portal. The supplier contact shall follow the provided instructions, register on the portal, and complete all requirements within ten (10) business days of receipt of email registration invitation.

It is the supplier’s responsibility to: (i) assign representative(s) responsible to maintain company information using the portal; (ii) ensure that all information provided remains current; and (iii) maintain the appropriate system access controls. Information categories maintained on the portal include key contact information, company approvers, tax information, business classification data, and includes the ability to maintain direct deposit banking information and the capability to upload and replace documents.

Frequency of updates

Supplier shall review information for accuracy at least quarterly.

Failure to comply

If supplier fails to register on the Geisinger Supplier Portal and meet all the requirements above, then the supplier contracting process and/or receipt of payment may be delayed.

Purchasing

All purchases made by Geisinger will be processed through the Procurement Department via a purchase order. All purchases are governed by the Geisinger Purchase Order Terms & Conditions. No other terms or conditions apply unless agreed to in writing signed by Geisinger and the seller. Purchase order numbers must be referenced on all invoices from vendors. Any invoice received without a valid purchase order number may not be paid.

Vendor billing requirements

To provide prompt payments to our suppliers, Geisinger Accounts Payable requires complete and accurate billing information on invoices as follows:

  • Geisinger legal entity name in the “Bill To” section. Geisinger is made up of several legal entities. Please indicate the Geisinger legal entity you are doing business with. Geisinger or Geisinger Health System are not valid legal entities. You may confirm the legal entity name with your Geisinger contact procuring the goods/services.
  • Unique invoice number. Note: We do not accept proforma invoices.
  • Invoice date
  • Geisinger purchase order number or if Geisinger does not require a purchase order number for your transaction, then the full Geisinger employee contact name. Invoices without either a purchase order number or Geisinger contact name will not be paid.
  • Description of goods or service
  • Detailed line information — unit cost and extended amount
  • If applicable, item or part number
  • Total amount due

Invoices should be sent directly to geisingerinvoices@ascendsoftware.com for processing (one invoice per PDF attachment).

Adherence to the above requirements will improve timely payment. Invoices not meeting these requirements will delay payment and will not be eligible for late fees.

We appreciate your cooperation in partnering with us to support efficient processing of your invoices. If you have any questions, please reach out to apquestions@geisinger.edu.

Vendor guidelines

Geisinger’s vendor program is meant to protect the health of its patients and employees. All Geisinger vendors are expected to become familiar with the policies and procedures required of all vendors. All necessary policies are located on our Green Security Services credentialing platform. 

Clinical vendors

Clinical vendors are any vendors that will be in a patient care area and/or procedural area. Patient care areas include (but are not limited to) inpatient care units, outpatient treatment areas, surgical suites (both inpatient and outpatient), cardiac catheterization laboratories, electrophysiology lab, special procedure areas or any other area where vendors would have direct patient contact. 

Registration and check-in

Clinical vendors wishing to visit departments, sections or clinics at Geisinger must have an appointment and, upon arrival on a Geisinger property, will report to the appropriate clinical vendor registration area between 6 a.m. – 8 p.m., Monday through Friday.

Vendors who are checking in to Geisinger's surgical suites are asked to leave their cell phones in the locker room area. Cell phones have a negative impact on some communication systems in our operating rooms, and we ask vendors to be courteous of this rule.

Clinical vendor registration areas

Central

  • Geisinger Bloomsburg Central Road — Orthopaedics Clinic
  • Geisinger Bloomsburg Hospital — Pre-Op
  • Geisinger Medical Center — Information Desk, OR Control Desk, Enterprise Pharmacy, Cardiac Cath Lab, Interventional Radiology, Outpatient Orthopaedics Clinic, or HfAM Lobby 
  • Geisinger Medical Center Woodbine — Outpatient Surgery, Orthopaedics Clinic, or Interventional Pain
  • Geisinger Shamokin Area Community Hospital — OR Control Desk

Northeast

  • Geisinger Baltimore Drive — Front Desk
  • Geisinger Community Medical Center — OR Control Desk
  • Geisinger East Mountain Specialty Clinic — Podiatry
  • Geisinger Healthplex Centerpoint Pittston
  • Geisinger Orthopaedics & Sports Medicine Scranton — Front Desk
  • Geisinger Orthopaedics Wilkes-Barre — Front Desk
  • Geisinger South Wilkes-Barre — OR Waiting Area, or Specialty Pharmacy
  • Geisinger Wyoming Valley Medical Center — Medical Office Building Lobby, Information Desk, OR Control Desk, Enterprise Pharmacy, Cardiac Cath Lab, or Interventional Radiology

North central

  • Geisinger Jersey Shore Hospital — Main Entrance Lobby
  • Geisinger Medical Center Muncy — Main Entrance Lobby

West

  • Geisinger Grays Woods — OR Waiting Area
  • Geisinger Lewistown Hospital — Main Entrance 3rd Floor Entrance, or OR Control Desk

If there is difficulty in locating a clinical vendor registration area, contact Supply Chain Services at 570-271-6628, option 2 for assistance.

Additional credentialing requirements

Clinical vendor credentialing is managed through Green Security Services. These requirements have been put in place to better control vendor access and to help validate that all such vendors are appropriately trained, authorized and insured by their employer, further ensuring the safety of the patients, staff, visitors and vendors of Geisinger.

If you are a clinical vendor, but are not a Green Security Services member, visit their website and click “Sign Up.” Vendors needing assistance with signing up should contact Green Security Services Vendor Credentialing at 866-750-3373.

Clinical and pharmaceutical vendors must be fully credentialed within thirty (30) days of notification.

Non-clinical vendors

Non-clinical vendors are those individuals who do not qualify as clinical vendors. There are no standard documentation requirements for non-clinical vendors to visit Geisinger. However, depending on the business need, Geisinger may request non-clinical vendors to submit specific documentation, including but not limited to, a confidentiality agreement, clinical background check and/or a signed Code of Conduct. 

Cleaning vendors

Products

The following contains Geisinger EVS approved products to be used when cleaning within Geisinger locations:

Training

Geisinger EVS approved product and equipment manufacturer information:

Cleaning vendor contacts

Contact us

Supply Chain Services
570-271-6628
Procurement: option 2
Accounts payable: option 7
Administration: option 5
Emergency deliveries: option 6
geisingersupplychain@geisinger.edu

For questions regarding invoices and statements:
Accounts Payable
570-271-6226
apquestions@geisinger.edu

For questions regarding credentialing:
Kim Harmon
Green Security
Administrator
570-214-4772
khharmon@geisinger.edu

Aimee Hauck
Green Security Administrator
570-271-5555, ext 59114
ahauck2@geisinger.edu

Green Security Services Vendor Credentialing
866-750-3373
Register: Visit our website:
https://grn.ac/geisinger-vendors

Frequently asked questions

Who does the Geisinger Vendor Credentialing Policy apply to?

All vendors who plan to visit a Geisinger location must adhere to Geisinger Vendor Policy and Procedure.

Do I need an appointment?

Yes, all clinical, research, pharmaceutical and other non-medical vendors wishing to visit departments or clinics at Geisinger must have an appointment.

Are there assigned parking areas for vendors at your facilities?

  • The parking policy for vendors varies from location to location. Go to Locations for a complete listing of Geisinger sites, along with the main phone number for each. Contact the location that you will be visiting for its respective parking guidelines.

Do I need to sign in anywhere before going to the department where I have scheduled my appointment?

Yes, Geisinger will have dedicated sign-in locations for you to print out a visitor badge. Geisinger does not allow the option of pre-printing the visitor badge before entering a Geisinger site.

How do I know if I need to become vendor-credentialed and will there be a registration fee?

If you plan on visiting a clinical or pharmaceutical area, per the Geisinger Vendor Policy you must register through our vendor credentialing partner and pay any required fees based on your access level.

Do I need to obtain a vendor badge?

If you are registered through our vendor credentialing partner, your badge should be with you at all times. If you are not yet registered through our vendor credentialing partner and do not have a vendor badge, it is required that you at least have a visitor badge if you have an appointment.

May I bring samples of products or new items into a Geisinger facility?

Samples are permitted but need proper approval from Supply Chain Services. All samples must enter all Geisinger facilities referencing a purchase order number.

Under no circumstances should a new product be trialed by a physician on a patient until it has been approved by the clinical use evaluation team. Product price negotiations will occur with the appropriate Supply Chain Services employee before any new products are used. The decision to trial a product does not constitute a buying decision. Geisinger will not pay for any trial equipment unless a purchase order has been issued in advance.

Note: This section does not apply to pharmaceutical products. All pharmaceutical clinical trials must go through the IRB approval process. Above information can be found in Vendor Policy and Procedure: Section V.

May I give a gift to an employee of Geisinger?

  • Professional gifts - Vendors are prohibited from offering professional gifts to the staff or employees. Vendors who desire to make donations for patient care or education purposes are directed to Geisinger Health Foundation.
  • Personal gifts - No personal gifts, of any kind, from vendors are permitted at any Geisinger location or to any staff.
  • Vendor promotional items - No vendor promotional items (pens, highlighters, paper pads featuring product names, etc.) of any kind are permitted within Geisinger locations.
  • Printed or handwritten material - Vendors are not permitted to distribute, post or leave any type of unsolicited printed or handwritten material, advertisements, signs or invitations at any Geisinger locations.
  • Vendor sponsored raffles, lotteries or contests - Vendor sponsored raffles, lotteries or contests which result in gifts to the winner are forbidden.
  • Textbooks and items of educational value - Textbooks and items of educational value may be provided to the institution if approved by the department chair/director and consistent with conflict of interest policies. All such items of educational value must be donated through Geisinger Health Foundation.
  • Breakfasts, lunches and other miscellaneous food offerings - Geisinger prohibits vendors from bringing food onto its premises for hosted breakfast, lunches or other purposes, regardless of whether such food is associated with the provision of continuing medical education credit or any other in-service or educational program.
  • Continuing education programs - Employees, medical staff and individual departments of Geisinger may not directly accept payments or expenses including costs of admission, food, lodging or transportation for merely attending CME or other forms of educational sessions. Geisinger will allow limited financial support for Geisinger sponsored CME events or third-party professional society sponsored events where actual CME credit is being awarded. Special conditions, however, apply to such support and all financial support must flow through Geisinger Health Foundation. Contact Geisinger Health Foundation for further details.

Above information can be found in the Geisinger Vendor Relationship Policy.

Who should I call if I have questions regarding policies, registration or general questions?

For registration or general questions, contact:
Kim Harmon, Director, Procurement
570-214-4772

For policy questions, contact:
Kate Polczynski, VP, Enterprise Supply Chain Services
570-271-6628 option 5

What is the definition of a clinical vendor?

Clinical vendors are considered to be any vendors that will be in a patient care area and/or procedural area. Patient care areas include, but are not limited to, inpatient care units, outpatient treatment areas, surgical suites (both inpatient and outpatient), cardiac catheterization laboratories, electrophysiology lab, special procedure areas or any other area where vendors would have direct patient contact. Above information can be found in Vendor Policy and Procedure: Section II.

What is the definition of a non-clinical vendor?

Non-clinical vendors are those individuals who do not qualify as clinical vendors. There are no standard documentation requirements for non-clinical vendors to visit Geisinger. However, depending on the business need, Geisinger may request non-clinical vendors to submit specific documentation, including but not limited to, a confidentiality agreement, clinical background check and/or a signed Code of Conduct. Above information can be found in Vendor Policy and Procedure: Section II.