If you have a BillPay account with communication preferences set to either digital or paper billing, your preferences are transferred to MyChart, and you’ll continue to receive your bill in the same way you have before.

If you don’t have communication preferences set in either BillPay or MyChart, your billing statement notifications are sent by text, email or MyChart app notification.

Still prefer to receive paper bills? To change back to paper billing, follow these steps:

• Log into MyChart.
• Click on “Menu” and scroll to the “Billing” section.
• Select “Billing Summary,” click “Cancel paperless billing” and follow the steps to opt out.

Need help opting out? Call technical support at 570-214-0003, Monday through Friday, 8 a.m. to 8 p.m., or visit the technical support page.

If you have a BillPay account with paperless billing selected but do not have a MyChart account, you’ll need to create an account to continue receiving paperless bills.

• If you don't have a BillPay or MyChart account and don’t want to sign up for MyChart, you can continue receiving paper bills in the mail or paying your bills in MyChart without an account.
• Any billing from third-party partners, like Geisinger Emergency Management Services, will remain the same as it is today — those bills will not be in MyChart.

Resuming paper statements is easy. You’ll need to opt out of paperless statements in MyChart via the web or mobile app or log in as a guest.

Follow these instructions to opt back into receiving paper billing statements:

• Log into MyChart.
• Click on “Menu” and scroll to the “Billing” section.
• Select “Billing Summary,” click “Cancel paperless billing” and follow the steps to opt out.

Need help opting out? Call technical support at 570-214-0003, Monday through Friday, 8 a.m. to 8 p.m., or visit the technical support page.

You may not have notifications turned on. To check your notification settings in MyChart:

1. Click on Menu > Account Settings > Notifications.
2.  Then, under Details > Billing > Advanced Settings, you can select how you’d like to receive notifications.

Geisinger will reach out to you if you have an outstanding balance. At 30 days past due, a second statement notification will be sent. Be sure to check your notification preferences in MyChart.

At 60 days past due, a paper statement will be sent to your address on file. At 90 days past due, another paper statement will be mailed to you.

Once your statement is available, you will have the option to create a payment plan from your Account Summary in MyChart. Creating a payment plan means a set amount will be automatically charged to your credit card or deducted from your bank account on the same date each month.

You can choose the amount and the date. However, the system requires a minimum payment based on the total amount you owe.

If needed, you can update an existing payment plan by changing the monthly amount, payment date or payment method. Keep in mind:

• New balance amounts are automatically added to your payment plan, which may increase the length of time needed to complete it. However, your monthly payment amount will not change.
• Large balances that would require an increase in your monthly payment amount are not automatically added to your payment plan.
• Be sure to pay all balance amounts not included in a payment plan by the due date indicated on the statement or in MyChart.

Questions about your payment plan or billing statement? Call 800-640-4206.

Start by checking if your insurance company has received and processed the claim. If they haven’t, review your insurance policy to determine if the service is covered. If you don’t know, call your insurance company. They’ll have the most accurate and up-to-date information about your policy and your claim.

• If your insurance company has questions for Geisinger, have them call the Patient Service Call Center at 800-640-4206.
• Call the Patient Service Call Center at 800-640-4206 to verify we have the most up-to-date insurance information on file for you.
• We can bill your insurance company only if you provide us with accurate and up-to-date medical insurance information.

If your insurance is Medicare, Geisinger Health Plan or Pennsylvania Medical Assistance (Medicaid): We submit all covered charges to your insurance company and receive direct payment to the extent of your coverage. You are responsible for deductible, coinsurance and non-covered service amounts, which are reflected on your billing statement. For more information regarding your insurance coverage, use following links:

• medicare.gov
• thehealthplan.com
• medicaid.gov

If your insurance is Highmark: We submit all covered charges to Highmark. If we receive direct payment, your billing statement will reflect the deductible, coinsurance and non-covered service amounts. If Highmark sends payment to you, your billing statement from Geisinger will reflect full charges and you are responsible for such. For more information, visit:

• highmarkbcbs.com

If your insurance is another insurance plan or a commercial, worker's compensation or no-fault plan: If you've signed the appropriate authorization forms, we submit all covered charges to your insurance company and receive direct payment to the extent of your coverage. Your billing statement will then reflect only the deductible, coinsurance and non-covered service amounts, which you're responsible for. If you haven't authorized your insurance company to make direct payment to Geisinger, you'll be billed immediately for total charges.

If your insurance is major medical: You’re responsible for filing all major medical claims. This statement can be used to file a claim to major medical. Contact your insurance company or employer for how and where to submit your major medical claims.

Insurance inquiries:

Have questions about your Geisinger billing statement? Call the Patient Service Call Center at 800-640-4206 during normal business hours. We’re happy to help.

Note: if your insurance company (except Medicare and Medical Assistance) does not pay within 60 days or rejects claims in part or full, you’ll be billed directly for the unpaid balances.

Your insurance policy specifies whether services offered by Geisinger are covered. If you're not sure whether a service is covered, contact your insurance company — their phone number should be on your policy and your insurance identification card. Check our list of accepted insurance plans.

Geisinger accepts:

• Personal checks, cashier's checks or money orders, payable to Geisinger Health
• Discover, Mastercard and Visa credit or debit cards
• Apple Pay and Google Pay
• Cash at designated locations

You can write your credit card information in the space provided on your statement, pay online through MyChart or call a patient service coordinator at 800-640-4206. You can also mail your payment to:

Geisinger
P.O. Box 983154
Boston, MA 02298-3154

Payments received after the statement date will appear on your next statement.

To update your mailing address, fill out the change of address section on the back of the first page of your statement.

Because Geisinger is a teaching facility, the physician name appearing on your statement is the supervising physician. This name may differ from the actual physician you saw.

The balance on your statement reflects all charges, less any payment received from your insurance company. Geisinger requests payment in full for the balance shown within 10 days of receiving your statement. You can make payment arrangements by calling the Patient Service Call Center at 800-640-4206.

Your medical record number appears on both the return portion and the receipt portion of the statement. This is your unique patient identifying number.

"Provider-based" or "hospital-based outpatient" refers to the billing process for services rendered in a hospital outpatient clinic or location. This is the national model of practice for large, integrated delivery systems involved in patient care.

Under this model, you may receive 2 charges on your combined bill for services provided in a clinic — 1 for the facility or hospital charge, and 1 for the professional or physician fee.

Since Geisinger employs many physicians, we follow this billing process for outpatient care at our hospitals. It ensures more appropriate payment for services provided by hospital staff and physicians, and it distinguishes facilities that function as hospital departments from those that are freestanding.

Depending on your insurance coverage, you may pay more for certain outpatient services and procedures at our provider-based/hospital outpatient locations than at one of our other sites. Review your insurance benefits or contact your insurance provider to find out what your policy covers and what out-of-pocket expenses you may incur.

Note: Some lab tests drawn at a freestanding clinic may be sent to a hospital or other facility for processing and will show as a "hospital outpatient lab charge."

Depending on your specific insurance benefits, you may have added out-of-pocket expenses under the provider-based model.

Call our Patient Service Call Center toll-free at 800-640-4206.

We offer discounting and charity policies to help qualifying patients. Visit our financial assistance page or call our Patient Service Call Center toll-free at 800-640-4206 for more information.

If you need your Geisinger bill in your preferred language, call 800-640-4206 to request a copy.

Integrating our billing services with our Epic electronic health record means better accuracy and communication between your care team and billing team.

Billing in MyChart gives you access to features like:

• Payment options like Apple Pay and Google Pay
• Tailored payment plans
• Access to payment history (including copays)
• Real-time balance notifications
• New balance notifications: Pay the amount due without waiting for your next statement.
• Balance update notifications: Get updates when there are changes to your balance.
• Opt in or out of notifications: Change notification preferences in your MyChart account settings by selecting "Notifications,” then choose email, text or mobile app notifications.
• View and print annual tax documents: These are available at the beginning of each calendar year.

Don’t have a MyChart account? Sign up to access these features. MyChart provides convenient access to your Geisinger medical record, allowing you to schedule appointments, message your care team and customer service, view your lab and test results and more. Sign up for MyChart today.