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Manage your GHP Family benefits online

Find the care you need

Access the member portal to see benefits, review claims and find care.

Create an account
Find a doctor

Choose from more than 31,000 primary care and specialty doctors.

GHP Family ​​member handbook

Find everything you need to know about your health plan, benefits and services.

The Geisinger handbook

GHP Family member newsletters

Stay informed with the latest GHP Family member update.

 

Member support

We're here to help.

How do I get a new ID card?

Just call our customer service team at 855-227-1302 (PA Relay 711). You can also sign in once you’re a member and have registered on the web. There, you can order a new card or print a temporary card.

How do I update my contact information?

Medicaid rules might change. These changes could affect your healthcare coverage and benefits. Make sure to keep your address up to date so you receive important letters and information about these changes.  

To update your address, phone number or any other personal information, call our customer service team at 855-227-1302 (PA Relay 711).

  • You can reach us from 7 a.m. to 7 p.m. Monday, Tuesday, Thursday and Friday.
  • We have extended hours on Wednesdays, from 7 a.m. to 8 p.m.
  • You can even reach us on Saturday from 8 a.m. to 2 p.m.

You may also call the Statewide Customer Service Center at 877-395-8930, or if you live in Philadelphia, the Philadelphia County Change Center at 215-560-7226 for assistance.

Other places to check your address

Also, be sure to update your address and personal information with:

  • Your county assistance office caseworker.
  • The United States Postal Service (USPS)  by visiting any Post Office location or online at usps.com/manage/forward.htm.

GHP Family Health Education Advisory Committee

The GHP Family Health Education Advisory Committee (HEAC) is a place for you to:

  • Express your ideas and work with community providers and staff
  • Learn about new programs available to GHP Family members
  • Give feedback on how we can improve our health services 

Meetings are virtual and will be recorded. Join using Microsoft Teams or call in using your phone. To register, call Health and Wellness at 866-415-7138 (PA Relay 711).