Give us your feedback in Geisinger Health Plan’s annual provider satisfaction survey

Provider feedback is key to improving the experience of working with Geisinger Health Plan. Each year, providers and office staff use our provider satisfaction survey to share what’s working well, where challenges exist and where we should focus our improvement efforts.

Thanks to all of you who responded to our 2025 provider satisfaction survey. We heard your concerns, recommendations and ideas for improvement. Based on the feedback we received, we’ve invested in initiatives to improve your experience so you can focus on what matters most: caring for your patients. These efforts include:

• Enhancing provider outreach and engagement through dedicated provider engagement liaisons, who serve as a direct point of contact for provider offices
• Improving Availity provider portal functionality and digital resources to make information easier to access and reduce administrative burden
• Expanding provider self-service resources and educational videos to help offices navigate common processes more efficiently

The feedback from last year’s survey also reinforced several key priorities, including improving communication, increasing access to self-service resources, enhancing provider support and simplifying operational processes.

While we’ve made meaningful progress, there’s always more work to do. That’s why your feedback remains integral to our planning and the path we take into the future.

The 2026 provider satisfaction survey launches in September, and we encourage providers and office staff to participate. Whether your experience has been positive, challenging or somewhere in between, we need your perspective. Every response helps us find ways to enhance our support of your practice.

Take a few minutes to complete the survey by Tuesday, Oct. 13, and let us know how we can improve your experience with us.

Take the provider satisfaction survey today!

Thanks for your partnership and your commitment to quality care — as well as for sharing your feedback. Together, we can continue building a high-quality experience for providers and office staff, along with the members we both serve.