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Access/Account issues/Activation

Do you see a message that your account is locked?

If your account is locked, please reset your password by clicking on the Forgot Password link below the Sign In button. If you still have issues, call the patient portal service desk at 570-214-0003 or click Online Request to contact us.

Have you forgotten your password?

To reset your password and unlock your account, click here. If you have set your browser to save passwords, and if you and someone else with an account uses the same computer, once you change your password you will need to:

  • Highlight the black dots
  • Tap the Delete key to erase the black dots in the password field
  • Type in your password

If you have already tried to reset your password and are still having problems, call the patient portal service desk at 570-214-0003 or click Online Request to contact us.

Have you forgotten your user ID?

To find your user ID, click here. If you have already tried to find your user ID and are still having problems, call the patient portal service desk at 570-214-0003 or click Online Request to contact us.

Are you a new user and want to activate your patient portal account?

If you would like to enroll in MyChart, choose the Create account button here, then identify yourself, create your user ID and password, choose a security question and answer, and accept the terms and conditions. If you have an activation code that is less than 60 days old you can use your code to activate your account. Your activation code is case-sensitive.

If you do not have an activation code, you may also activate your account online answering questions provided by a third party to verify your identity. This will activate your account and you will need to accept a second set of terms and conditions.

If you are having any of the following problems, call the patient portal service desk at 570-214-0003:

  • System says activation code is not valid.
  • My activation code is expired.
  • I cannot find my activation code.
  • I cannot answer the third party questions.

View a child’s or another patient’s account

See my child’s account – Child under 14 years old

If you have never been seen at one of our locations, you may still request access to your child’s online medical record by going here. Select the Parents Registration link at the bottom of the page. Print out the form, complete it and send it in as instructed. When the form is received, an account will be created for you and you will be notified via letter.

If you have been seen at one of our locations but do not have a MyChart account, from the MyChart page, click on the Create account button. Follow the instructions on the screen to identify yourself and register as described in the Access/Account issues/Activation section above.

Once you have a patient portal account, login, place your mouse over the Profile icon at the top of the page and select Request Family Record Access. You will see the authorization forms on the right, under the picture of the family.

  • Child under 14 years documentation: You can fill out the form and submit it electronically. We do not require the form to be sent to our offices unless you are not an active patient portal user. The process will take five to seven days once the form has been received. You will receive a message or a letter with detailed instructions when you have been granted access to the child’s record. If you still need help, call the patient portal service desk at 570-214-0003 or click Online Request to contact us. Please note: When your child turns 14, you will need to re-apply for proxy access with your child's signature (see next section).

See my child’s account – Child 14 to 17 years old

If you have never been seen at one of our locations, you may still request access to your child’s online medical record by going here. Select the Parents Registration link at the bottom of the page. Print out the form, complete it and send it in as instructed. When the form is received, an account will be created for you and you will be notified via letter.

If you have been seen at one of our locations but do not have a MyChart account, from the MyChart page, click on the Create account button. Follow the instructions on the screen to identify yourself and register as described in the Access/Account issues/Activation section above.

Once you have a patient portal account, login, place your mouse over the Profile icon at the top of the page and select Request Family Record Access. You will see the authorization forms on the right, under the picture of the family.

  • Child 14 to 17 years documentation: Print, read and complete the request form in its entirety, including your child's signature as well as your own signatures in the spaces provided on the form. You may also elect to allow your child to have access to his/her own account by indicating on the form. You can mail the form to the address listed at the bottom of the form or fax it to the fax number at the bottom of the form. The process will take five to seven days once the form has been received. You will receive a message or a letter with detailed instructions when you have been granted access to the child’s record. If you still need help, call the patient portal service desk at 570-214-0003 or click Online Request to contact us. Please note: When your child turns 18, if you still need access to their account, you will need to re-apply for caregiver access with your child's signature (see next section).

Caregiver access (Patient can sign for permission)

If you have never been seen at one of our locations, you may still request access to your child’s online medical record by going here. Select the Caregivers Access Request link at the bottom of the page. Print out the form, complete it and send it in as instructed. When the form is received, an account will be created for you and you will be notified via letter.

If you have been seen at one of our locations but do not have a MyChart account, from the MyChart page, click on the Create account button. Follow the instructions on the screen to identify yourself and register as described in the Access/Account issues/Activation section above. 

Once you have a patient portal account, login, place your mouse over the Profile icon at the top of the page and select Request Family Record Access. You will see the authorization forms on the right, under the picture of the family.

  • Caregiver: You must be a parent or caretaker who helps in the care of a patient. Print, read and complete the request form in its entirety, including all necessary signatures in the spaces provided on the form. Signatures must be obtained by both the patient and the caregiver. If a patient cannot provide his or her signature due to medical reasons, follow the instructions for requesting Power of Attorney. The process will take five to seven days once the form has been received. You will receive a message or a letter with detailed instructions when you have been granted access to the patient’s record. If you still need help, call the patient portal service desk at 570-214-0003 or click Online Request to contact us.

Power of Attorney (Requestor has POA document)

If you have never been seen at one of our locations, you may still request access to your child’s online medical record by going here. Select the Caregivers Access Request link at the bottom of the page. Print out the form, complete it and send it in as instructed. When the form is received, an account will be created for you and you will be notified via letter.

If you have been seen at one of our locations but do not have a MyChart account, from the MyChart page, click on the Create account button. Follow the instructions on the screen to identify yourself and register as described in the Access/Account issues/Activation section above.

Once you have a patient portal account, login, place your mouse over the Profile icon at the top of the page and select Request Family Record Access. You will see the authorization forms on the right, under the picture of the family

Power of Attorney documentation: Print, read and complete the request form in its entirety, including all necessary signatures in the spaces provided on the form. Proof of Power of Attorney must be on file in the patient's record or attached along with the request form. The process will take five to seven days once the form has been received. You will receive a message or a letter with detailed instructions when you have been granted access to the patient’s record. If you still need help, call the patient portal service desk at 570-214-0003 or click Online Request to contact us.


Errors in your medical record

MyChart only reflects what is in your medical record, and cannot be changed by the technical support team. If you believe something is not correct in your medical record, contact your doctor's office using MyChart’s secure messaging or contact the Privacy Office at 570-271-7360.

Sending messages through the patient portal

Messages can be confidential

If another person has access to your account, you will see their name at the top of the message you are sending. To choose who can see the correspondence, either leave or remove the check mark from the box by their name.

Medical message to my doctor

The providers that will appear in your list are those you have seen within the last three years. If you have not recently seen the provider that you want to send a message to, you will need to call his or her office.

Request a referral message

Select Request a Referral on the Connect drop-down menu.

Send a nonmedical message to my doctor

You can send questions about scheduling an appointment, complaints, compliments, billing questions. The message must have a subject line.

Renew medications message
You may renew your medications for expired or soon to expire prescriptions. If your pharmacy does not appear, click Other in the drop-down menu and type the name of the pharmacy in the field. Please note, you may only request renewals for prescriptions in MyChart if the medication is listed in your account as on file. If any medications are missing, please contact your doctor’s office. For refills, please contact your pharmacy directly.



Cannot find my provider notes from my appointment

If you had an appointment with your provider, and you can see the visit summary but can’t find your provider's notes, click the Appointments icon. Select Appointments and Past Visits, then choose the visit for which you wish to see your provider's notes. Click the Visit Notes tab next to After Visit Summary in the blue bar under Appointment Details. If you still need help, call the patient portal service desk at 570-214-0003 or click Online Request to contact us.

Can't find flow sheet

If your provider ordered a flowsheet (for weight, glucose, blood pressure or other factors) and you can’t locate it, log into the patient portal and click the Medical Record icon. Select Track My Health to locate the flowsheet. If you do not see your flowsheet, send your provider a message to reorder it for you.

How do I change my demographics

To change your address, email address or phone number, log into the patient portal and select the Profile icon. Click on Patient Profile link. Hover over the type of information you’d like to change and click Edit. Once your changes have been made, click Save Changes.

For name changes please contact your doctor’s office.

For User ID changes please contact the patient portal service desk at 570-214-0003 or click Online Request to contact us.


How do I change my to Do list

The “to do” section on the MyChart welcome page will display outstanding health reminders for you to complete. These health reminders display when there is no record of the procedure being completed in your health care organization’s health record. If you completed a health reminder at another facility, please contact your care team so they can update your record.

Viewing your care team

Your care team displays in the patient portal based on your relationship with that provider. The care team member will display if you’ve had an encounter with them in the last three years or have a scheduled appointment with them in the next 12 months.  Encounter type examples include an in-person visit, a patient message, procedure, urgent care, and more.