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Get answers to pharmacy FAQs

Managing your prescriptions just got easier.

We're here to support your journey to better health. That's why we're making it easier to stay on top of your prescription medications. 

What information do I need to create a Pharmacy account?

If you have an existing myGeisinger or GHP Member Portal account, you can use the username and password to sign into the Geisinger Pharmacy portal.

Need to create a new account? You’ll need to enter a Geisinger Pharmacy prescription number, your email address and your cell phone number.

Can I create an account for my spouse or child?

Yes, but note that each Geisinger Pharmacy customer must have an individual account using a unique email address. You’ll need to enter a Geisinger Pharmacy prescription number to set up your account.
May I use the same email address for myself and my spouse?

No. To protect the privacy and security of your health information, you must use a unique email address for each account.
Can I choose to have my prescriptions refill automatically?

Yes! Just call the Geisinger Pharmacy team at 844-878-5562 to set up automatic refills for your prescriptions.
Can I stop a prescription from being automatically refilled?

Yes, if you’d like to cancel automatic refills of your prescriptions, just call the Geisinger Pharmacy team at 844-878-5562.
How do I update my payment information?

Call the Geisinger Pharmacy team at 844-878-552 to update your payment information.
Can I change my cell phone number or email myself?

No, you’ll need to call our Service Desk at 570-271-8092 to update the mobile phone number and email address for your Geisinger Pharmacy account.
Can I hide prescriptions I am no longer taking?

Yes, once you sign in on the Account page, toggle the switch to “Yes” to hide expired prescriptions.
How do I transfer a prescription?

Visit the Pharmacy portal sign-in page and, before you sign in, scroll down to this section:

Click Transfer Rx and follow the directions.

How do I sign up for mail-order?

Visit the Pharmacy portal sign-in page and, before you sign in, scroll down to this section:

Click Geisinger Health Plan mail order and follow the directions.

Alternatively, if you’re logged into the Geisinger Pharmacy Portal, choose Mail Order Pharmacy when ordering a refill.

How do I know which of my medications can be filled via mail-order pharmacy?

Maintenance medications, as well as a variety of other medications, can be filled via mail-order for Geisinger Health Plan members. To switch one of your prescriptions to mail-order delivery, select Mail Order Pharmacy when you refill it online.