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Find answers to your Geisinger pharmacy portal and pharmacy-related questions.

Geisinger Pharmacy: Frequently asked questions

In your journey to better health, turn to us for support. Find questions to your Geisinger Pharmacy-related questions here.

We are enhancing the MyChart/MyGeisinger experience to have all your medication needs at your fingertips.

Here are the most asked questions. As well as some Geisinger Pharmacy questions.

What do the enhancements mean for me?

They’ll allow you to manage your prescription medications — and all your other healthcare needs — in MyGeisinger or the MyChart mobile app. No need to juggle multiple apps and logins. You’ll be able to:

  • Renew and refill your prescriptions
  • Choose a date and time to pick up your medications from a Geisinger Pharmacy
  • See the status, the timing of delivery and costs of your recent prescriptions
  • Update your communications preferences and contact information, such as your email and phone number
I don’t have a MyGeisinger account. How do I sign up?

Navigate to mygeisinger.org and select “create an account” to get started.
When will the enhancements happen?

Check the dates below to see when your Geisinger Pharmacy location will switch to MyGeisinger to manage your prescription needs:

Monday, Nov. 14

  • Geisinger Kistler Clinic (Wilkes-Barre)
  • Geisinger Lewistown clinic
  • Geisinger Mifflintown
  • Geisinger Mount Pocono

Monday, Dec. 5

  • Geisinger Healthplex State College (Gray’s Woods)
  • Geisinger Lewistown Hospital
  • Geisinger Medical Center Lock Haven
  • Geisinger Medical Center Muncy
  • Geisinger Reedsville

Early 2023

  • Geisinger Buckhorn
  • Geisinger Community Medical Center (Scranton)
  • Geisinger Dallas
  • Geisinger Healthplex Woodbine (Danville)
  • Geisinger Mail-Order Pharmacy
  • Geisinger Medical Center (Danville)
  • Geisinger Mount Pleasant (Scranton)
  • Geisinger Pottsville
  • Geisinger Specialty Pharmacy
  • Geisinger Wyoming Valley Medical Center (Wilkes-Barre)
What if I use multiple Geisinger Pharmacy locations?

If your Geisinger Pharmacy location has made the switch, you can use MyGeisinger to manage your prescription needs.

And if your Geisinger Pharmacy location hasn’t switched over yet, continue to use the pharmacy portal login page to manage your prescription needs for that location.

What if I don’t know which site to use?

What if I don’t see my medication on the list?

Contact your Geisinger Pharmacy location. Find contact information.

Geisinger Pharmacy

Find answers to commonly asked questions about Geisinger Pharmacy and managing your prescriptions. Read on to learn more:
Can I have my prescriptions refilled automatically?

Yes. Just call the Geisinger Pharmacy team at 844-878-5562 to set up automatic refills for your prescriptions.

Can I stop a prescription from being automatically refilled?

Yes. If you’d like to cancel automatic refills of your prescriptions, just call the Geisinger Pharmacy team at 844-878-5562.

How do I update my payment information?

Call the Geisinger Pharmacy team at 844-878-5562 to update your payment information.

If your Geisinger Pharmacy location has switched to MyGeisinger and you need a prescription refill, you can add or update your credit card information during the refill process.
How do I change my phone number, email and other information?

If your Geisinger Pharmacy location has switched to MyGeisinger, you can update your phone, email and information such as marital status, preferred language and emergency contact information.

To do this in MyGeisinger or the MyChart mobile app, select “Menu” and then, “Contact & Profile Information.”

You may also call the Geisinger Pharmacy team at 844-878-5562 to update your contact information.
How do I sign up for Geisinger Mail-Order Pharmacy?

Visit Geisinger Mail-Order Pharmacy to learn more and get started.
How do I know which of my medications can be filled via Geisinger Mail-Order Pharmacy?

Maintenance medications, as well as a variety of other medications, can be filled via mail-order for Geisinger Health Plan members. To switch one of your prescriptions to mail-order delivery, select Mail-Order Pharmacy when you refill it online.