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Patient portal help

To set up a MyChart Medical Record Number (MRN), click here.

What do you need help with?

Choose the situation that best describes your issue. We’ll help you find what you need.

Get help with my account

I want to create an account
I can’t log in
I need to change my username
I want to disable my account
I want access to more of my health information

Get help with a loved one’s account

I need to access another person’s medical records
I want to access my child’s medical records
My child turned 14 — I need access to their medical record
My child turned 18 — I need access to their medical record
Already requested access and still haven't heard back?

Get help with care or billing

I’m looking for lab/test results
Please correct information on my record
View or pay my bill (for Geisinger patients only)

More:

Create an account
Request access to your child’s record

Request access to another patient’s record
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Geisinger Health Plan may refer collectively to Geisinger Health Plan, Geisinger Quality Options Inc., and Geisinger Indemnity Insurance Company, unless otherwise noted. Geisinger Gold Medicare Advantage HMO, PPO, and HMO D-SNP plans are offered by Geisinger Health Plan/Geisinger Indemnity Insurance Company, health plans with a Medicare contract. Continued enrollment in Geisinger Gold depends on annual contract renewal. Geisinger Health Plan Kids (Children’s Health Insurance Program) and Geisinger Health Plan Family (Medical Assistance) are offered by Geisinger Health Plan in conjunction with the Pennsylvania Department of Human Services (DHS). Geisinger Health Plan is part of Geisinger, an integrated health care delivery and coverage organization.