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Contact us

For the quickest service, call the number on your member ID card. When needed, call us at the appropriate number below.

Services

All times are in Eastern Time.

Telecommunications device for the deaf

  • TTY: 711

Pharmacy services – all members

  • Commercial/Exchange – 800-988-4861
    • Monday – Friday, 8 a.m. – 7 p.m.
    • Saturday, 8 a.m. – 2 p.m.
  • CHIP – 844-866-8533
    • Monday, Tuesday, Thursday, Friday, 7 a.m. – 7 p.m.
    • Wednesday, 7 a.m. – 8 p.m.
    • Saturday, 8 a.m. – 2 p.m.
  • Medicaid – 855-552-6028
    • Monday, Tuesday, Thursday, Friday, 7 a.m. – 7 p.m.
    • Wednesday, 7a.m. – 8 p.m.
    • Saturday, 8 a.m. – 2 p.m.
  • Part D – 800-988-4861
    • Oct. 1 – March 31 
      • 7 days a week, 8 a.m. – 8 p.m.
    • April 1 – Sept. 30
      • Monday – Friday, 8 a.m. – 8 p.m.
      • Saturday, 8 a.m. – 2 p.m. 

Geisinger Mail-Order Pharmacy

Premium payments – all members

Behavioral Healthcare Connector Team

Health Plans

Geisinger Gold (Medicare)

  • 800-498-9731
  • Oct. 1 – March 31, daily from 8 a.m. – 8 p.m.
  • April 1 – Sept. 30, Monday – Friday, 8 a.m. – 8 p.m. | Saturday, 8 a.m. – 2 p.m.

Geisinger employees

  • 844-568-5229
  • Monday – Friday, 7 a.m. – 7 p.m.
  • Saturday, 8 a.m. – 2 p.m.

Geisinger Marketplace (Affordable Care Act Exchange plans)

  • 866-379-4489
  • Monday – Friday, 7 a.m. – 7 p.m.
  • Saturday, 8 a.m. – 2 p.m.

GHP Family (Medicaid)

  • 855-227-1302
  • Monday, Tuesday, Thursday and Friday, 7 a.m. – 7 p.m.
  • Wednesday, 7 a.m. – 8 p.m.
  • Saturday, 8 a.m. – 2 p.m.

GHP Kids (CHIP)

  • 866-621-5235
  • Monday, Tuesday, Thursday, Friday, 7 a.m. – 7 p.m.
  • Wednesday, 7 a.m. – 8 p.m.
  • Saturday, 8 a.m. – 2 p.m.

HMO (Non-Exchange) members

  • 800-447-4000
  • Monday – Friday, 7 a.m. – 7 p.m.
  • Wednesday, 7 a.m. – 8 p.m.
  • Saturday, 8 a.m. – 2 p.m.

PPO (non-Exchange), employer-based self-funded members and Geisinger Funding Alternative plans

  • 800-504-0443
  • Monday – Friday, 7 a.m. – 7 p.m.
  • Saturday, 8 a.m. – 2 p.m.

AON Benefit Experience

  • 844-390-8332
  • Monday – Friday, 7 a.m. – 7 p.m.
  • Saturday, 8 a.m. – 2 p.m.

Bucknell University, Office of Personnel Management (FEHB), PA Trust

  • 844-863-6850
  • Monday – Friday, 7 a.m. – 7 p.m.
  • Saturday, 8 a.m. – 2 p.m.

Wise Foods

  • 844-260-8028
  • Monday – Friday, 7 a.m. – 7 p.m.
  • Saturday, 8 a.m. – 2 p.m.

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