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Broker resources 

Our broker care team specializes in providing a dedicated line of contact for commercial and Medicare brokers — so you get a better service experience through one-call resolution. We can answer questions about claims, benefits, eligibility and pharmacy.

 

Broker care team

Need help? We’re here for you.

Brokers like you bring success to our organization — here’s a handy contact list for your reference. Knowing who to reach out to means your requests, questions and concerns can be resolved as soon as possible. Thanks for your continued support.

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New business

Prospect quote requests (new business group specific inquiries): ghpbrokerquotes@thehealthplan.com, 800-554-4907

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Broker operations

Commercial, individual and Medicare broker appointment inquiries; licensing, contracting, commissions and terminations; commercial and Medicare broker of record; broker issues and appointment updates: brokers@thehealthplan.com, 866-488-6653

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Finance

Invoices, balance and payment history, account reconciliation (group and individual): ghp_acct_rec@thehealthplan.com

Premium payments (group and individual): 844-639-3117 (24/7 automated payments)

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General inquiries

Commercial group, individual and Medicare inquiries for broker commission, Medicare application status, broker ready to sell status, broker appointment inquiries and broker portal support: brokerhelp@thehealthplan.com, 866-488-6653

Commercial group, individual issues for members, member claims and HRA inquiries, member ID card requests and all member issues: brokerhelp@thehealthplan.com, 866-488-6653

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Client services – retention

51+ large group and GFA client service team (retention group specific inquiries): 800-554-4907

ACA/KYP small group client service team retention group specific inquiries (alternative rate requests, CSAs and retention group specific inquiries): ghpsmbusclientservice@thehealthplan.com, 800-554-4907

•  Note: Contact your dedicated account executive. Reach out via email or phone.

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Employer group servicing

Employer admin forms and employer portal support: employerportal@geisinger.edu, 800-554-4907

Commercial group, individual issues for members, member claims and HRA inquiries, member ID card requests and all member issues: brokerhelp@thehealthplan.com, 866-488-6653

HRA inquiries: hra_designee@thehealthplan.com

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Applications and enrollment

51+ large group and GFA enrollment (add/change forms and new subscriber applications): ghpcommenroll@thehealthplan.com, 800-554-4907

•  Note: When possible, send enrollments to the assigned enrollment representative and submit applications through our online broker portal. The email inbox should be used for convenience only as needed.

Small business enrollment (change forms and subscriber applications – submit via employer portal): ghpsmbusenroll@thehealthplan.com, 866-488-6653

Individual application inquiries: ghpindmkt@thehealthplan.com, 800-918-5154

Team members

Geisinger Health Plan may refer collectively to health care coverage sponsors Geisinger Health Plan, Geisinger Quality Options, Inc., and Geisinger Indemnity Insurance Company, unless otherwise noted. Geisinger Health Plan is part of Geisinger, an integrated health care delivery and coverage organization.
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