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Annual prior authorization report

Items and services requiring authorization and the response

Prior authorization metrics for medical items and services (excluding drugs)

To comply with the CMS Interoperability and Prior Authorization Final Rule, Geisinger Health Plan is required to annually report aggregated prior authorization metrics on our website. Specifically, this includes a list of all medical items and services (excluding drugs) that require prior authorization, as well as data on prior authorization requests for those items and services (e.g., approvals, denials) over the previous calendar year. Publicly reporting these metrics promotes transparency and accountability, helps patients understand prior authorization processes and enables providers to evaluate payer performance. Metrics can also be used to compare plans, programs and payers. Questions on the data below? Contact [enter contact information]. 

Reporting period: 2025

List of prior authorization items

Find the 2025 list of medical items and services for which we require prior authorization (excluding drugs).

Timeliness

Beginning Jan. 1, 2026, the CMS Interoperability and Prior Authorization final rule requires Medicare Advantage plans, state Medicaid agencies, Medicaid managed care plans, state CHIP agencies and CHIP managed care entities to send prior authorization decisions within: 

  • 72 hours for expedited requests (urgent)
  • 7 calendar days for standard requests (non-urgent)

Non-urgent prior authorization requests (standard)

Type of decision How many times this happened  Out of total requests Percentage
Request approved  295,329  311,379  94.85%
Request approved (after extended time)  1,627  311,379  0.52%
Request approved (after appeal)  909  1,963  46.31%
Request denied  15,932  311,379 5.12%
Request denied (after extended time)  615  311,379  0.20%
Request denied (after appeal)  1,054  1,963  53.69%

Urgent prior authorization requests (expedited)

Response due to provider within 72 hours

Type of decision  How many times this happened
Out of total requests  Percentage 
Request approved
 2,830  3,039  93.12%
Request approved (after extended time)
 151  1,835  8.23%
Request approved after appeal (optional)
 335  469  71.43%
Request denied   168  3,039  5.53%
Request denied (after extended time)
 26  3,039  0.86%
Request denied after appeal (optional)
 134  469  28.57%

Time between receiving a prior authorization request and sending a decision

Type of request
Mean (average) time  Median (middle) time 
Non-urgent prior authorization requests (response due to provider within 7 calendar days)
 0.84  0.01
Urgent prior authorization requests (response due to provider within 72 hours)
 0.69 0.04