Online services

• NaviNet^® for provider information and resources: navinet.navimedix.com
• Instamed^® for electronic claim submission and payment transactions: 866-467-8263 or instamed.com
  
  

Claims and member benefits

Call the provider care team with claims and member benefit questions that cannot be resolved through NaviNet^® or Intamed^®.

• Provider Care Team: 844-GHP-PROV (844-447-7768)
  
  

Provider account management

Talk to your GHP provider account manager about your contract, pay-for-quality programs and educational opportunities.

• Provider Account Management: 800-876-5357 or GHPAccountMngt@geisinger.edu
  
  

Medical management

Contact medical management to request precertification/prior authorization for inpatient admissions, outpatient rehabilitation, home health & hospice, SNF, DME, etc.

• Medical management: 800-544-3907
• Behavioral health: 888-839-7972
  
  

Pharmacy department

Call the GHP pharmacy department for formulary exceptions, drug authorization and prescription drug information.

• Pharmacy department: 800-988-4861
• GHP Family pharmacy: 855-552-6028
  
  

Case management

Contact case management for assistance with care coordination.

• Case management: 800-883-6355
• GHP Family Special Needs Unit (SNU): 855-214-8100
• Behavioral health: 888-839-7972
  
  

Quality and accreditation

Call for medical record chart review and HEDIS specification questions.

• Quality and accreditation: 866-847-1216
  
  

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