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Contact us

If you have questions or need information, contact Geisinger Health Plan.

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Call the customer care team with claims questions that cannot be resolved through NaviNet® or Instamed®.

Provider account management

Talk to your GHP provider account manager about your contract, pay-for-quality programs and educational opportunities.

Benefits and eligibility

Call for member benefits and eligibility unable to be found via NaviNet.

Medical management

Contact medical management to request precertification/prior authorization for inpatient admissions, outpatient rehabilitation, home health & hospice, SNF, DME, etc.

Pharmacy department

Call the GHP pharmacy department for formulary exceptions, drug authorization and prescription drug information.

Case management

Contact case management for assistance with care coordination.

Quality and accreditation

Call for medical record chart review and HEDIS specification questions.

 TTY/TDD 711 for the hearing impaired

Related information

Learn more about Geisinger Health Plan.

Clinical guidelines

Clinical guidelines offer providers consistent and appropriate guidance for diagnosis and treatment of specific conditions or diseases.

Healthy living

Get tips and advice for living a healthy, happy life.

Terms and conditions

View GHP’s terms and conditions.

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