Getting you the care you need — safely.

As we reopen some offices and resume non-emergency care, we’re taking extra precautions to keep you safe.

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Soon, we will begin reopening certain areas of our hospitals and medical centers, along with many doctors’ offices, making in-person appointments and many non-emergency surgeries available once again.

If you need to go to the hospital or doctor’s office, you may be wondering whether it’s safe. Don't worry — protecting your health is what we do best.

Read on to learn about the additional precautions we're taking to keep our patients, staff and communities healthy and safe as the COVID-19 pandemic continues.

See our safety check process: Watch video.

Extra safety measures we're taking

Isolating patients with COVID-19 or related symptoms: We have reconfigured our emergency rooms, clinics and hospitals to keep people with COVID-19 or related symptoms in separate, designated areas and units.

Enhanced COVID-19 screenings: We screen every person who comes into our clinics and hospitals, including staff members. This includes screening for symptoms of respiratory infection (fever, cough, shortness of breath) and checking temperatures, which are taken using no-contact infrared thermometers.

Mandatory face masking: Each person who enters one of our facilities is required to wear a mask, including all patients, visitors and employees. Don’t have a mask? We’ll have one ready for you when you come in for your appointment or procedure.

Limiting visitors: To help keep our patients, staff and communities safe, we are temporarily limiting visitors in our hospitals and clinics. See our updated visitor policy.

Physical (social) distancing: We’ve reconfigured our waiting rooms and exam rooms and expanded the space between chairs so that everyone can stay at least 6 feet apart and practice physical distancing.

Extra cleaning measures: We are deep-cleaning all of our care sites multiple times a day, following rigorous cleaning and disinfecting protocols.

Telemedicine virtual visits: To keep your health on track, we’re offering routine, non-emergency care through telemedicine/video visits. It’s the same great care you’re always received, only virtually and from the comfort of your home — you can even stay in your pajamas.

Expanded appointment times: We’ve added early-morning and evening appointments to accommodate patients with medical conditions that make them more susceptible to illness.

Free Rx delivery and no-contact curbside pickup: You can get your prescriptions delivered right to your doorstep or opt for curbside pickup at one of our Geisinger Pharmacy locations — for free. Learn more at geisinger.org/pharmacy.

Non-emergency surgeries

We have started to reopen certain areas of our hospitals and medical centers, making many non-urgent but medically necessary surgeries available once again.

However, this won’t happen overnight — and there isn’t a set timeframe. That’s because our priority will always be the safety of our communities. We will continue to get people the care that they need, just as we have been doing throughout the pandemic.

While our surgeons never stopped performing procedures that were urgent to people's health and well-being — and our emergency rooms and Careworks Convenient Care clinics remain open — we will begin to resume procedures that are non-emergent but medically necessary, progressively and safely.

When will non-emergency surgeries resume?

In early May, we will begin resuming low-risk procedures that:

Can be performed in an outpatient setting

and

Do not require COVID-19 testing, overnight hospitalization or our staff to wear the highest-level of PPE (personal protective equipment)

Some examples of these types of procedures include:

Carpal tunnel surgery
Cataract surgery
Hernia surgery
Joint or spine surgeries

We will begin resuming these procedures in areas where COVID-19 activity is lower, currently in areas around central and west-central Pennsylvania. This approach will gradually expand across our service area based on COVID-19 activity in each community, while we weigh guidance from state and federal officials and assess our internal capabilities.

Will someone contact me to reschedule my surgery?

We will contact people who meet the criteria for non-urgent procedures to notify them of their options and available appointments. If your condition has worsened, call your doctor.

Presurgical testing

Have an upcoming surgery or procedure and wondering what to expect? Visit geisinger.org/testing.

Geisinger.org/safe

Geisinger COVID-19 hotline

570-284-3657

Call our 24/7 hotline for answers about care recommendations and more.

Visit Geisinger’s Coronavirus Resource Center for the latest information and helpful resources.

Get virtual care now

Medical appointments

We have started to reopen many clinics and doctors’ offices, making many in-person appointments available once again.

However, this won’t happen overnight — and there isn’t a set timeframe. That’s because our priority will always be the safety of our communities.

We will continue to get people the care that they need, just as we have been doing throughout the pandemic.

While many of our Careworks Convenient Care locations, primary care offices and pediatric offices remain open — some with limited hours and separate appointment times and locations for well and sick visits — we continue to encourage telemedicine virtual visits for routine, non-emergent care.

When will my appointment be rescheduled?

We will begin returning to normal operations at our clinics based on COVID-19 activity in each community, while we weigh guidance from state and federal officials and assess our internal capabilities.

Find the most up-to-date information on clinic hours and closures here.

Can I make a new appointment?

Our doctors' offices, medical centers and hospitals are taking extra measures to keep you safe, from safely rearranged waiting rooms to masked gloves and providers — which means there's no better time to make your health a priority.

To make an appointment, give us a call at 800-275-6401. Our team will let you know if an in-person visit is available or if a telemedicine virtual visit is a better option.