Hours: Monday-Friday, 8 a.m. - 5:30 p.m.
Paying your bills online
For your convenience, you can pay your bills online by going to Geisingerwebpay.org or by accessing your MyGeisinger account and clicking on "Pay My Bill."
Sometimes your medical bills can be confusing or difficult to understand. We want to help make this as simple as possible.
The knowledgeable and helpful counselors in the Patient Service Call Center serve as a single point of contact to answer all your billing questions. Simply call 800-640-4206 during our business hours to:
- Get help understanding your bill
- Establish a payment plan for costs
- Make a payment
- Update or change the insurance information we have on file for you
Before you seek treatment within Geisinger, we suggest you contact your employer or private insurance carrier in order to confirm coverage and determine if Geisinger accepts your insurance. Click for a list of participating insurance plans.
Please note that you are responsible for all charges not paid by insurance. We accept personal checks and most major credit cards (American Express, Discover, Visa and MasterCard). If you are unable to pay your balance at one time, Geisinger will set up a payment plan for you. Contact the Patient Service Call Center at 800-640-4206 for more details.
Provider-based or hospital outpatient billing
If you received care at one of our outpatient clinics or doctors' offices ("provider-based locations"), you may see a facility charge on your bill as well as a professional or physician charge for outpatient services and/or procedures. If you have a question about these charges, please contact our call center and one of our coordinators will review your bill with you.
Depending upon your specific insurance coverage, it is possible that you may pay more for services and procedures at one of these locations than you would at one of our other sites. Most integrated health systems across the country have different costs for provider-based care at different locations. We suggest that you review your insurance benefits or contact your insurance provider to find out what your policy covers and determine what your out-of-pocket expenses will be.
Click for a list of Geisinger hospital-based locations.
Healthcare reform/Trusted Advisor
Do you have questions on the Affordable Care Act? Does healthcare reform feel overwhelming? Do you need help with the health insurance marketplace? Let us help, our Trusted Advisors are certified application counselors who can provide you with information and answers you need to make the right decisions for you, your family and your business. Click for more information on Geisinger Trusted Advisor.
Apply for Medical Assistance
Depending on your household size and monthly income, you may qualify for Medical Assistance, also known as Medicaid, and sometimes referred to as MA.
What kind of care is available through Medical Assistance?
If you would like to apply for Medical Assistance, click here and use COMPASS to complete an online application on the Pennsylvania Medicaid website.
You can also contact the Patient Service Call Center at 800-640-4206 and request an in-person appointment or speak with a Patient Financial Counselor for assistance in applying or answering questions about Medical Assistance.