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doctor holding an ipad with a patient doing a telehealth appointment

Telehealth: Healthcare that fits your life

What is telehealth?

Telehealth appointments let you speak to and see your doctor in real-time using video chat technology, similar to FaceTime or Skype.

Using a secure network, your doctor can discuss your symptoms, examine, diagnose and treat you the same way they would at the hospital or clinic. You can even get a prescription.

Before finishing your visit, they’ll review any instructions and answer any questions you may have — just like a regular appointment.

Benefits of telehealth

If you live far away from a hospital or clinic or it’s tough to fit appointments into your busy schedule, video visits can make it easier to stay on top of your health. They:

  • Let you see specialists who aren’t located in your hometown
  • Shorten wait times for appointments
  • Cut down on travel, time away from work or school, and the need for childcare
  • Allow you to see a doctor when it’s convenient for you

Video visits can’t always replace face-to-face care. And sometimes, an in-person appointment is necessary. Talk with your doctor to see if it’s right for your health needs.

If you have an emergency that requires care right away, like a heart attack or stroke, a cut that requires stitches or a broken bone, seek care in person. When you need care immediately, head to your nearest emergency room or call 911.

Telehealth services at Geisinger

Connect with your doctor from the comfort of home — or wherever you are — with these options:

Routine and specialty care

See your primary care doctor or specialist from the comfort of home (or wherever you are).

Virtual urgent care

Need care for a minor medical concern? See a provider from the comfort of home today.

Clinic-to-clinic visit

Live far from your Geisinger specialist? Connect with them virtually from a clinic that’s closer to home.

Orthopaedic urgent care

Injure a bone, muscle or joint? Consult virtually with an orthopaedic provider for care advice.

Need to schedule an appointment?

Call your doctor’s office or 800-275-6401 to see if telehealth is right for you.

Frequently asked questions about telehealth

Find answers to the most commonly asked questions below.

Are video visits secure?

Yes. Our telehealth video visits are conducted over a secure network with patient data and privacy carefully protected.
Is telehealth right for me?

While virtual urgent care is only available to Pennsylvania residents age 18 and older, nearly anyone can have a telehealth video visit.

Video visits are especially ideal for monitoring ongoing health issues, medication changes or follow-up care.

Want to see if it’s right for you? Talk with your healthcare provider.
Do I need special equipment for a video visit?

For a successful video visit from home, you’ll need:

  • A smartphone (iPhone or Android), tablet or computer
  • If using a computer, a webcam and a speaker
  • A high-speed internet connection

Have a clinic-to-clinic telehealth appointment? All you have to do is show up — a member of your care team will take care of the rest.

Is my insurance accepted?

Like an in-person appointment, your video visit will be billed to your health insurance and you’ll be responsible for your copay.

Learn about the insurances we accept.

What if I have technical issues during my visit?

Before your visit, make sure you’re in a location with a strong Wi-Fi signal. If you get disconnected from your provider, you can reconnect via the link in your email.

Still having issues during your visit? Call 888-530-9560.