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COVID-19: Updates for providers

As concerns about COVID-19 evolve, Geisinger is taking extra steps to protect our patients and members, staff and community members. That’s why we’ve put together this resource page for you, where you can see all the latest in one place.

As we move together through this pandemic, continue to use Geisinger’s Coronavirus Hotline at 570-284-3657 for all COVID-19 needs. Call the hotline before sending patients to any of our facilities, as it’s the best way to both coordinate appropriate care and protect our patients, providers and staff.

Visit our Coronavirus Resource Center frequently for daily updates. You can share our resource center with your providers, staff and even your patients.

Daily content:

January 27, 2021 – Email

EMRLink (Geisinger’s Epic portal): Now better than ever

EMRLink is our secure physician portal, designed to facilitate patient care. Using the tool makes patient care easier because you have access to the clinical information you need. And with a few recent improvements, your EMRLink portal experience will be even better.

With these new features, you can:

  • Place radiology orders and view results
  • Care everywhere tab to view non-Geisinger Epic results and visits
  • Easily view your patients’ upcoming appointments
  • See if your patients are admitted to a Geisinger facility
  • Quickly upload documents to patient charts

Please refer to this reference sheet for additional information.

EMRLink users can also access our provider resource page from the application. This resource page provides you and your staff with the latest COVID-19 updates, including information about testing and vaccinations.

Thursday, January 21, 2021 – Email


COVID-19 vaccine availability expanded

The Pennsylvania Department of Health (PA DOH) recently expanded its COVID-19 vaccine eligibility to people age 65 and older and people age16-64 with certain high-risk medical conditions. We understand that your patients have questions and concerns and we’d like to address them.

We’ve developed a COVID-19 vaccine resource page to provide you with the latest information and updates. The resource page helps patients determine their eligibility and provides instructions for scheduling their vaccination appointment. Consider bookmarking this page as we update it regularly with the latest available insights.

It will take some time to get enough people vaccinated to loosen these preventive recommendations, but we’ll get there by working together.

Thursday, January 14, 2021 – Email

Schedule COVID-19 Tests and Vaccines with myGeisinger

To empower our patients to take charge of their health, we’re asking for your help in encouraging them to sign-up for our patient portal, myGeisinger.

MyGeisinger allows patients to manage their (or their loved one’s) care at home, and on-the-go with the myChart mobile app. And it’s proven to be particularly helpful during the COVID-19 pandemic. We recently expanded the services in myGeisinger to include:

  • Self-screening for COVID-19
  • Scheduling of COVID-19 tests (when appropriate after screening)
  • Scheduling of COVID-19 vaccines (for those who are eligible to receive it)

While exact time frames for patients and the general public to receive the vaccine have not been determined, we’ll expand vaccine availability to additional groups as supplies, staffing and PA DOH guidelines allow. To get the latest updates on the COVID-19 vaccine, visit geisinger.org/COVIDvax.

Enrollment is easy. Patients can sign up today at myGeisinger.org or download the MyChart mobile app by texting “app” to 570-701-8404.

For those who may have questions or need help, have your patients send an email to DigitalPtEngagement@geisinger.edu or call 570-214-0003 for assistance

Wednesday, Jan. 6, 2021 – Email

Get the latest on the COVID-19 vaccine

The arrival of the COVID-19 vaccine is a milestone in our journey through the pandemic — and one that inspires us to persevere for our communities. We understand that your patients and staff have concerns and we’d like to address them, because the findings to date give us confidence in the vaccine’s safety and effectiveness.

We’ve developed a COVID-19 vaccine resource page to provide you with the latest information and updates. Consider bookmarking this page as we continually update it with the latest available insights.

The PA DOH and CDC have outlined who will be able to receive the vaccine in Pennsylvania.

At Geisinger, we’ve vaccinated more than 10,000 patient-facing employees (out of an employee population of more than 24,000) as of Jan. 4, 2021. We’re currently on track to vaccinate non-Geisinger-affiliated EMS and healthcare providers in early 2021. And as we continue to receive additional vaccine supplies, we plan to expand vaccine scheduling to other groups in line with PA DOH guidelines.

Exact time frames for patients and the general public to receive the vaccine have not been determined, as they depend on many factors. For the latest information, visit the PA DOH vaccination information page or CDC vaccination page.

While the vaccine is certainly good news, the COVID-19 pandemic isn’t over. At no time — before, during or after — receiving a vaccine, should anyone stop taking precautionary measures like masking, physical distancing and handwashing.

It will take some time to get enough people vaccinated to loosen these preventive recommendations, but we’ll get there by working together.

Thursday, December 17, 2020 – Email

COVID-19 vaccine update and FAQs

A vaccine for COVID-19 is available and approved for use. While this is certainly an encouraging development, the patients we care for together may have some questions or concerns.

To equip your providers and staff with the insight and answers they need, we’ve added a COVID-19 vaccine section to our Coronavirus Resource Center.

The page provides answers to questions about:

Vaccine safety, side effects and ingredients

Vaccine availability: Who will get the vaccine, when and potential cost

Getting the vaccine

After getting the vaccine

The findings to date give us confidence in the vaccine’s safety and effectiveness. But although the vaccine is good news, the COVID-19 pandemic isn’t over. We need our patients and staff to understand that at no time — before, during or after — receiving a vaccine, should we stop taking measures to prevent the spread of COVID-19 like masking, physical distancing and handwashing.

It will take some time to get enough people vaccinated to loosen these preventive recommendations, but we’ll get there by working together.

To learn more about distribution and when patients may expect to receive the COVID-19 vaccine, click here.

Tuesday, December 15, 2020 – Email

Telemedicine visits & COVID-19 screening and testing

Geisinger continues to offer telemedicine as an option for many visits — from primary to specialty care.

Telemedicine visits allow patients to speak with provider in real time using video chat technology on a secure network. They’re accessible through a smartphone (iPhone or Android), a tablet or computer with a webcam and speaker. For the best experience, a high-speed internet connection is also recommended.

To find out if telemedicine is right for your patients or which specialty providers are offering virtual visits, call 800-275-6401.

Patients who have an upcoming appointment with a Geisinger provider may also contact their specialist’s office directly and ask about virtual visits. Learn more about telemedicine.

COVID-19 self-screening and test scheduling

Patients may now self-screen themselves for COVID-19 and when appropriate, schedule testing for COVID-19 via Geisinger’s patient portal, myGeisinger (and myChart mobile app).

Patients may also use the coronavirus chatbot on geisinger.org to self-screen and, if needed, schedule testing.

These self-service options allow patients to answer the screening questions privately and at their convenience. It also eliminates the potential for long wait times when calling Geisinger’s 24/7 COVID-19 hotline at 570-284-3657.

Friday, December 11, 2020 – Email

Geisinger home infusion services

Geisinger’s priority will always be the safety of our communities, and we’ll continue to get people the care that they need in innovative ways. For example, Geisinger home infusion services provides infusion services right in patients’ homes, including intravenous, subcutaneous, intramuscular or epidural infusion of medications.

You can order these services for your patients by calling 800-245-8767. We take a team approach and will collaborate with you to write a protocol for the infusion team to follow throughout the patient’s treatment.

Home infusion reduces patients’ need to travel outside of their homes, providing them with an enhanced sense of safety while giving them more control over their personal schedules. Best of all, home infusion helps improve your patients’ compliance and clinical outcomes.

For patients needing nutritional/tube feeding support, we offer:
  • Assessment by our registered dietitian
  • Monthly monitoring for feeding and tube issues
  • Ongoing monitoring for nutritional needs
  • Enteral case managers to coordinate delivery of formula and supplies
  • Care management from a board-certified nutrition support dietitian and pharmacists 
We also provide infusion nursing; care coordination with home health agencies and skilled nursing facilities; clinical oversight and education for all patients and caregivers; 24/7 on call support; and assistance with reimbursement and insurance.

Learn more about Geisinger home infusion services.

Tuesday, December 8, 2020 – Email

COVID-19 fact sheets and community resources

To help keep your providers, staff and patients informed, here are some credible COVID-19 resources and information: 

The Pennsylvania Department of Health website offers a robust supply of printable and shareable fact sheets, covering most COVID-19 related topics, including guidance for patient who are sick with the virus and insight about vaccinations. You can access the COVID fact sheets here

The DOH website also provides categorized information that is specific to healthcare professionals and facilities, nursing homes, laboratories, dentists and hospitals. 

Because these recommendations are updated to reflect the best available practices at any given time, we encourage you to visit the website frequently to make sure you’re sharing the most up-to-date information.

As we continue to respond to the COVID-19 crisis, we recognize the need extends well beyond the healthcare setting. In order to address these needs, Geisinger’s Coronavirus Resource Center also offers insight about accessing Community Resources.

These community resources will link you to Neighborly, a resource page that helps individuals and families find free or reduced-cost services in their communities — such as resources to access food, housing, childcare, transportation, utility assistance, healthcare, financial assistance and other needs.

Friday, December 4, 2020 – Email 

Cold & Flu Centers help patients get the care they need 

With respiratory virus season upon us, your patients can get targeted care and treatment at Geisinger’s new Cold & Flu Centers. These locations offer your patients another option when they have cold, flu or COVID-19 symptoms.  

Existing Geisinger Convenient Care locations in Danville, Lewistown, Scranton and Wilkes-Barre are now Convenient Care Cold & Flu Centers. These walk-in centers offer dedicated care for cold, flu and respiratory virus symptoms, like a cough, fever, runny nose or sore throat, to anyone over age 1. Patients can walk right in or reserve a spot online at geisinger.org/urgent

Two of our primary care clinics, Geisinger Jersey Shore (Kerr Avenue) and Geisinger Mount Pocono, are also Cold & Flu Centers. Your patients can quickly make a same- or next-day appointment for treatment at these locations. 

The Cold & Flu Centers do offer COVID-19 testing, or you can continue to use Geisinger’s coronavirus hotline at 570-284-3657 for COVID-19 testing needs. Patients can also self-screen for COVID-19 and when appropriate, schedule testing for COVID-19 via Geisinger’s patient portal, myGeisinger (and myChart mobile app). 

Encourage your patients with respiratory virus symptoms to visit Geisinger Cold & Flu Centers for targeted treatment. Learn more about our Cold & Flu Centers.

Tuesday, December 1, 2020 – Email 

Addiction treatment during COVID-19 

As COVID-19 continues to impact our daily lives, many of us are practicing social distancing and staying at home. Being physically separated has left many of us feeling a little disconnected, isolated or alone. 

For those dealing with addiction, this may be an especially difficult time — but Geisinger’s Addiction Medicine team is here to help. We’ve taken additional measures to keep our patients and staff safe and continue to offer outpatient telehealth addiction treatment services, as clinically indicated. 

We continue to offer in-person inpatient treatment at Geisinger Marworth, and outpatient counseling via telemedicine. 

Since the appointments take place virtually, anyone can access this service, regardless of location or region. To refer a patient for outpatient counseling, call 570-563-2929.

Geisinger Marworth 
Lily Lake Road
Waverly, PA 
Outpatient: 570-563-2929
Inpatient Rehab and Detox: 800-442-7722

Outpatient addiction medicine is also available in-person and via telehealth through any of Geisinger’s four outpatient clinic locations. Call any of our locations to refer a patient:

Geisinger Bloomsburg 
549 Fair St. 
Bloomsburg, PA 17815
570-387-2055
 
Geisinger Scranton
3 W. Olive St. (rear of building behind Geisinger Orthopaedics)
Scranton, PA 18508
570-207-6299
 
Geisinger South Wilkes-Barre
25 Church St. 
Wilkes-Barre, PA 18702
570-808-3700
 
Geisinger Williamsport
425 Market St., Suite 1
Williamsport, PA 17701
570-368-4477

Tuesday, November 24, 2020 – Email

COVID-19: Patient self-screening & test scheduling

Patients can now self-screen for COVID-19 and when appropriate, schedule testing for COVID-19 via Geisinger’s patient portal, myGeisinger (and myChart mobile app).

These self-service options allow patients to answer the screening questions privately and at their convenience. It also eliminates the potential for long wait times when calling Geisinger’s 24/7 COVID-19 Hotline.

Patients may access these self-service tools by:

If it’s determined a patient should be tested for COVID-19, they can access their results as soon as they’re finalized via myGeisinger (or myChart).

Learn how to enroll in myGeisinger.

Friday, November 20, 2020 – Email

Benefits of using myGeisinger

To empower our patients to take charge of their health, we’re asking for your help in encouraging them to sign-up for our patient portal called myGeisinger.

MyGeisinger allows patients to manage their care at home, and on-the-go with the myChart app. And it’s proven to be particularly helpful for those who are managing COVID-19 symptoms.

Additionally, the patient portal can help minimize telephone calls by offering patients access to their medical records, with a wide range of services accessible from a computer or mobile device. With myGeisinger, your patient can:

  • Request and manage appointments
  • View most lab and test results
  • View medications and request prescription renewals
  • Message their Geisinger doctor and care team
  • Gain 24/7 access to their own or a loved one’s medical record*

Password protection makes myGeisinger safe and secure. Enrollment is easy and patients can sign up today at myGeisinger.org or download the MyChart mobile app by texting “app” to 570-701-8404.

You can share the following fact sheets with your patients:

For those who may have questions or need help, have your patients send an email to DigitalPtEngagement@geisinger.edu or call 570-214-0003 for assistance.

*If they are a caregiver for a child or an adult patient, you can use myGeisinger to access information about their care.

Tuesday, November 17, 2020 – Email

Geisinger’s Provider Resource Center and EMRlink: The Referring Providers’ Portal 

Given the rising number of COVID-19 cases across our service area, we will begin sending communications more frequently to provide you with the most up-to-date information and resources. 

There are a few ways for you to access important messages about COVID-19. While we will continue to email this information to you directly, our communications will also be published here (be sure to bookmark this web page).

EMRLink users can also access our provider resource page from those applications. Please refer to this reference sheet for additional information.   

Don’t have access to EMRLink? It’s our secure physician portal, designed to facilitate patient care by providing clinical information to physicians. Learn about the tool’s features and how to enroll.

As the pandemic continues, use Geisinger’s Coronavirus Hotline at 570-284-3657 for all COVID-19 needs. Please call this hotline before sending patients to any of our facilities, as it’s the best way to both coordinate appropriate care and protect our patients, providers and staff.

Friday, October 30, 2020 – Email 

Updates to visitation policy

Our priority has always been the health and well-being of our patients. We understand how much it means to our patients to be able to visit with their loved ones while they are in the hospital — and how much it means for them to have someone by their side. 
 
However, due to the continued concerns associated with COVID-19, we’re taking extra steps to protect our patients, team members and the community at large. Those steps include new visitation policies. After careful consideration, we are temporarily modifying routine, in-person visits to our hospitalized patients. These new policies will go into effect on November 2, 2020.
 
Alternative ways of visiting, such as phone calls, Facetime, Skype and other means, are best when possible.
 
Our current visitation policy:

  • Visitation, other than for special situations as noted below, has been suspended until further notice.
  • Clergy and doulas are part of the care team and not considered visitors.

Visitation for special situations (visiting hours can be flexible): 

  • Patients who are medically unstable (two designated visitors)
  • All patients who are imminently dying (within hours to days), but who are not COVID-positive or persons under investigation (PUIs) (two visitors)
    o A one-time “substitution” with two other visitors is permitted.
    o Visits should ideally be between 8 a.m. and 4 p.m.
  • Patients undergoing surgery or procedures (one single-time visitor immediately after the procedure)
  • Delivering mothers (one support person)
  • Patients who are minors and those with limited decisional capacity (up to two parents or guardians)
  • Patients who have altered mental status, an intellectual, developmental or cognitive disability or a communication barrier (two visitors)
  • Patients with disruptive behavior where a family member is key to their care (two visitors)
  • ER patients (one designated visitor)

Patients being discharged (one visitor to help with discharge planning)
 
Patients who have an appointment at a Geisinger clinic, laboratory or radiology, as well as those visiting the Emergency Department, may have one person accompany them, if necessary.
 
Learn more about visitor requirements, hours and campus-specific instructions here.

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COVID-19 updates: Visit Geisinger's Coronavirus Resource Center for the latest information and helpful resources.